> This is part 1 of 2 of the full documentation (pages 1–100 of 101).
> The content is paginated: fetch every part to see all of it.
> Next part: https://wiki.anatomyofmarketing.org/llms-full.txt/1
> Page index: https://wiki.anatomyofmarketing.org/llms.txt

# About this site

The open reference for the Anatomy of Marketing, freely available to anyone and any AI.

### The open reference for the Anatomy of Marketing

The Anatomy of Marketing is a universal language for company-wide marketing. Like human anatomy, marketing has distinct parts that each play a specific role, and those parts only work properly when they are connected. The AoM makes that structure visible and accessible to everyone in a business, not just marketers, across functions, seniority levels, and AI systems alike.

Teams use it to diagnose issues, align on what marketing terms mean, prioritise work, and give AI tools the structure they need to produce consistent outputs. Every component is clearly defined and linked to others so people and AI systems can follow the same structure rather than working from different interpretations of marketing.

### Get Started

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4>The AoM Model</h4></td><td>Discover how key marketing decisions connect across a business.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FmajR9XNr6wIVDg005eQi%2FAoM_Thumbnail_Model.png?alt=media&amp;token=61054e3b-e370-4f56-910e-75cd41493dd5">AoM_Thumbnail_Model.png</a></td><td><a href="/the-aom-model/layer-one-narrative">Layer 1: Narrative</a></td></tr><tr><td><h4>Glossary</h4></td><td>Get clearly defined terminology. One shared language for your team and AI.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FeqRAgXl4WxtY5zKKiWm9%2FAoM_Thumbnail_Glossary.png?alt=media&amp;token=9e489239-95b9-4c45-b625-f358f9a9d282">AoM_Thumbnail_Glossary.png</a></td><td><a href="/the-aom-model/layer-two-fundamentals">Layer 2: Fundamentals</a></td></tr><tr><td><h4>Connected Tools</h4></td><td>Access best-in-class guides and frameworks mapped to key marketing decisions.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FmNIYBTq6Ghl6H4Y0QMya%2FAoM_Thumbnail_Tools.png?alt=media&amp;token=25d01b20-b042-486f-b34a-24dbc43797f7">AoM_Thumbnail_Tools.png</a></td><td><a href="/the-aom-model/layer-three-connected-tools">Layer 3: Connected Tools</a></td></tr><tr><td><h4>Using AoM with AI</h4></td><td>Learn how to connect your AI for more consistent outputs.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FiE6tNOyi83vIrgA6kdDs%2FAoM_Thumbnail_AI%20Connection.png?alt=media&amp;token=79146336-3331-4df0-b2ec-44f09649d85c">AoM_Thumbnail_AI Connection.png</a></td><td><a href="/applying-aom/using-aom-with-ai">Using AoM with AI</a></td></tr></tbody></table>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***


# Register Free

What free AoM registration includes: tools, AI integration, community, training pathway, and how registered users contribute to the development of the framework.

### The wiki is open. Registration gives you more.

The AoM wiki is openly readable by anyone and any AI. Free registration gives you more: tools, assets, community, and a way to contribute to AoM development.

{% hint style="info" %}
[**Join the waitlist →**](#join-the-waitlist)

Registration opens mid-August 2026. Join the waitlist to get early access when it does.
{% endhint %}

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h4>Tools &#x26; Assets</h4></td><td>Work with professional-quality frameworks in your workshops, presentations, and AI tools.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FmNIYBTq6Ghl6H4Y0QMya%2FAoM_Thumbnail_Tools.png?alt=media&amp;token=25d01b20-b042-486f-b34a-24dbc43797f7">AoM_Thumbnail_Tools.png</a></td></tr><tr><td><h4>AI Skills and Integrations</h4></td><td>Access guides on connecting the AoM to your chosen AI tools and get beta access to AoM Skills.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FOa8NDTSvWwFRHYiGSzDT%2FAoM_Thumbnail_AI%20Intergration.png?alt=media&amp;token=0ea02426-36c7-40d0-91ad-9eb5fe6c9fe9">AoM_Thumbnail_AI Intergration.png</a></td></tr><tr><td><h4>Updates &#x26; Releases</h4></td><td>Be notified when each quarterly release happens so you always have the latest thinking.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FhBiByFfNRFyvd9cRK2Zh%2FAoM_Thumbnail_Quarterly%20Updates.png?alt=media&amp;token=ee8cf6f6-d054-47ec-9b4b-46c990385bc0">AoM_Thumbnail_Quarterly Updates.png</a></td></tr><tr><td><h4>Community</h4></td><td>Learn alongside practitioners applying the AoM and help shape how it develops.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FbeVFHLbli6bXLMXpdPi5%2FAoM_Thumbnail_Community.png?alt=media&amp;token=7016bf0c-4bbc-46a1-8724-9880f8f7b567">AoM_Thumbnail_Community.png</a></td></tr><tr><td><h4>Training Pathway</h4></td><td>Build your AoM capability from free introductory resources through to structured programmes.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fv7pvMNLtqRhILBUO7pVS%2FAoM_Thumbnail_Training%20Pathways.png?alt=media&amp;token=deaaf528-8d04-4785-b30b-cba24748bed7">AoM_Thumbnail_Training Pathways.png</a></td></tr><tr><td><h4>Contribute</h4></td><td>Registered users can apply to become a recognised AoM Contributor, joining development sessions and helping shape how the framework evolves.</td><td></td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FY33M7y2ezxQPtqGJ65TJ%2FAoM_Thumbnail_Contribute.png?alt=media&amp;token=b833f119-7a00-4bc4-9fa5-b282222cacad">AoM_Thumbnail_Contribute.png</a></td></tr></tbody></table>

***

<h3 align="center">Join the waitlist</h3>

<p align="center">Register now to get early access when registration opens on 1 August 2026.</p>

{% embed url="<https://qyge6.share-ap1.hsforms.com/2uVhVbFmKR8SFNdxc7fKqtA>" %}

***


# Using AoM with AI

How to connect the AoM to your AI tools, from sharing a single page to a full ongoing connection.

This wiki is designed so AI can read it clearly. Every page is structured consistently, every image and framework has a text description, and the whole site can be connected to your AI tools so they have ongoing access to the full framework, including updates as it evolves.

***

### Why connect the AoM to your AI

Once connected, your AI has ongoing access to the full AoM framework. It can search across every definition, every fundamental, and every connected tool, and stays current as the AoM updates each quarter.

Rather than asking your AI a generic question and getting a generic answer, you can give it the AoM as a shared structure and ask it to reason within that structure. The outputs are more precise, more consistent, and directly connected to how your business thinks about marketing.

#### Example prompts

**Understand a framework distinction**

{% code overflow="wrap" %}

```
Using the AoM, what is the difference between a Channel Strategy and a Channel Plan, and where does each sit in the model?
```

{% endcode %}

**Check licensing and usage terms**

{% code overflow="wrap" %}

```
What are the attribution requirements if I want to use the AoM in my client work or build it into a product?
```

{% endcode %}

**Learn the model structure**

{% code overflow="wrap" %}

```
Give me an overview of the AoM Fundamental View. What are the six sections and what does each one cover?
```

{% endcode %}

**Tell your AI about your business and get a diagnosis**

{% code overflow="wrap" %}

```
Here is a summary of our business and where we are with marketing: [paste your context]. Using the AoM, which fundamentals should we prioritise and where are the likely gaps in our current approach?
```

{% endcode %}

**Assess existing work against the AoM**

{% code overflow="wrap" %}

```
Here is our current brand strategy brief: [paste your brief]. Using the AoM, assess whether it covers the key Brand Strategy fundamentals and identify anything missing or underdeveloped.
```

{% endcode %}

You do not need to tell your AI to use the AoM in every message. Once connected it will draw on it when relevant. For best results start a new conversation after connecting and use one of the prompts above to get going.

***

#### Two ways to connect the AoM to your AI

### Temporary connection: Share a URL

The simplest starting point is to share the URL with your chosen AI model.

{% stepper %}
{% step %}

#### **Share the AoM URL directly**

Copy the below URL and paste it into your preferred AI tool.

{% code overflow="wrap" %}

```
https://wiki.anatomyofmarketing.org/llms.txt
```

{% endcode %}

<p align="center">OR</p>
{% endstep %}

{% step %}

#### **Open the copy dropdown menu on any AoM page**

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fec2zEpwtt1tqQNq1981H%2FAoM_Thumbnail_Dropdown_1.png?alt=media&amp;token=478009d6-b2b2-4384-8d28-cdc4a3b0abf1" alt=""><figcaption></figcaption></figure>

From the Copy menu in the top right of any page, click Open in 'ChatGPT' OR 'Open in Claude'.
{% endstep %}
{% endstepper %}

Both these methods give your AI access to the AoM at that moment. Your AI can browse further from there. This is useful for a one-off task or a quick question. It is not a persistent connection and does not automatically update as the AoM evolves.

***

### **Persistent connection: Connect via MCP (recommended)**

Build a persistent connection to give your AI ongoing, searchable access to the full AoM wiki. It stays current as the AoM updates each quarter. Choose the method that matches your preferred AI tool from the below.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FIMwQAA93HHSKuH7fabco%2FAoM_Thumbnail_Dropdown_2.png?alt=media&amp;token=c85a5cdc-bc5a-4bd4-826d-7694eabdbf5c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FvwhQLK4yp1QIMhcEMT6p%2FAoM_Thumbnail_Claude_Logo.png?alt=media&amp;token=d4929491-be63-4512-be12-ac386074bea3" alt="Claude x AoM lockup banner, the orange starburst Claude logo and wordmark, an &#x22;x&#x22; connector, and the AoM cross-mark icon and wordmark, on a cream background."><figcaption></figcaption></figure>

### **Connect to Claude**

*Available on all Claude plans including Free. Free accounts are limited to one custom connector. On Team and Enterprise plans an Owner must add the connector at organisation level before members can connect. Once configured, connectors sync automatically across web, Desktop, and mobile. Check* [*support.claude.com*](https://support.claude.com) *for the latest plan details as this feature is in beta.*

{% stepper %}
{% step %}

#### Open Connectors

Click your profile icon → Settings → Connectors.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FqjGZOy5Y6wwktrrjAg3h%2FAoM_Thumbnail_Claude_Step%201.png?alt=media&amp;token=f7a42a58-8049-4133-9b77-104e503d741d" alt="Claude x AoM, Step 1: the account menu open in Claude&#x27;s interface with Settings highlighted, showing the entry point into Claude&#x27;s settings panel."><figcaption></figcaption></figure>

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fw726kzR8rXjxUvRcd0yI%2FAoM_Thumbnail_Claude_Step%202.png?alt=media&amp;token=c32f5070-63b9-4807-a074-45fd78bcf8ed" alt="Claude x AoM, Step 2: Claude&#x27;s Settings panel with Connectors highlighted under the Customize section of the sidebar."><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Add a custom connector

Click Add → Add custom connector.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2F9gZ0Jsc1EfVYdMvmL8up%2FAoM_Thumbnail_Claude_Step%203.png?alt=media&amp;token=be13111b-d4d4-4820-93c8-c15bc7d4ca19" alt="Claude x AoM, Step 3: the Connectors list showing existing connections such as Figma, Gmail, and Slack, with the Add menu open and Add custom connector highlighted."><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter the AoM details

Name the connector 'AoM' and paste the following URL then click Add.

{% code overflow="wrap" %}

```
https://wiki.anatomyofmarketing.org/~gitbook/mcp
```

{% endcode %}

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fbm3GlowReS8S2FViNM3k%2FAoM_Thumbnail_Claude_Step%204.png?alt=media&amp;token=46939dea-92c5-474b-b9a7-b89ac84f7d3e" alt="Claude x AoM, Step 4: the Add custom connector dialog filled in with the name &#x22;AoM&#x22; and the URL https://wiki.anatomyofmarketing.org/~gitbook/mcp, alongside optional OAuth fields and connection method settings."><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Set tool permissions

AoM connects automatically and shows two tools: 'Get page content' and 'Search documentation'. Set both to Always allow so Claude can use them without asking for approval each time.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FP0mJyE5nfwwCAZhgy1nd%2FAoM_Thumbnail_Claude_Step%205.png?alt=media&amp;token=5c6a35c8-141c-4a51-90fe-3f434c8af222" alt="Claude x AoM, Step 5: the connected AoM connector&#x27;s detail page showing its two read-only tools, Get page content and Search documentation, with the permission level dropdown open showing Always allow selected."><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### You are connected

Now just open a new conversation and try one of the [sample prompts](#here-are-five-ways-to-start) to get started. The more context you give Claude about your business and decisions, the more useful AoM becomes.
{% endstep %}
{% endstepper %}

***

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fbutpk4EfTcrQea4J8xp3%2FAoM_Thumbnail_Claude%20Code_Logo.png?alt=media&amp;token=d871db71-11b4-4303-b028-0944a55bf485" alt="Claude Code x AoM lockup banner, the orange starburst Claude Code logo and wordmark, an &#x22;x&#x22; connector, and the AoM cross-mark icon and wordmark, on a cream background."><figcaption></figcaption></figure>

### Connect to Claude Code

*Requires Claude Code installed. Available across all projects using the user scope flag.*

1. **Step 1: Open your terminal**
2. **Step 2: Run the following command**\
   `claude mcp add --transport http aom https://wiki.anatomyofmarketing.org/~gitbook/mcp`
3. **Step 3: Make it available across all projects (optional)**\
   Add `--scope user` to make the connection available in every Claude Code session, not just the current project:\
   `claude mcp add --transport http --scope user aom https://wiki.anatomyofmarketing.org/~gitbook/mcp`
4. **Step 4: Confirm the connection**\
   Run `/mcp` inside a Claude Code session to confirm AoM appears and is connected.
5. **Step 5: You are connected**\
   Start a session and try it with the AoM →

For the latest setup guidance see the [official Claude Code documentation](https://code.claude.com/docs/en/mcp).

***

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FHY87JnYbUA68BMfYmFFL%2FAoM_Thumbnail_VS%20Code_Logo.png?alt=media&amp;token=5a59b2af-d889-4bd1-8f87-fbc33a5844f8" alt="Visual Studio Code x AoM lockup banner, the blue Visual Studio Code logo and wordmark, an &#x22;x&#x22; connector, and the AoM cross-mark icon and wordmark, on a cream background."><figcaption></figcaption></figure>

### **Connect to VSCode**

*Requires VSCode with GitHub Copilot in Agent mode. The AoM MCP server is added as a remote HTTP server.*

1. **Open the Command Palette**\
   Press `Cmd+Shift+P` on Mac or `Ctrl+Shift+P` on Windows → type MCP: Add Server → select it.
2. **Select HTTP server**\
   Choose HTTP (Streamable HTTP) as the server type.
3. **Enter the AoM URL**\
   Paste the following URL when prompted:\
   `https://wiki.anatomyofmarketing.org/~gitbook/mcp`
4. **Name the server**\
   Name it AoM when prompted → select Global to make it available across all your projects, or Workspace to limit it to the current project.
5. **Confirm the connection**\
   VSCode adds the server to your mcp.json file automatically. Open a Copilot Chat in Agent mode and the AoM tools will be available.
6. **You are connected**\
   Start a chat in Agent mode and try it with the AoM →

*Alternatively add it manually by creating or opening `.vscode/mcp.json` in your project and adding:* json

```json
{
  "servers": {
    "aom": {
      "type": "http",
      "url": "https://wiki.anatomyofmarketing.org/~gitbook/mcp"
    }
  }
}
```

For the latest setup guidance see the [official VSCode MCP documentation](https://code.visualstudio.com/docs/agent-customization/mcp-servers).

***

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FKmgW4sZvcWaY2k2Zsywa%2FAoM_Thumbnail_Open%20AI%20Codex_Logo.png?alt=media&amp;token=45cfc893-7312-4b7c-ae3a-cc3e49d80cb5" alt="OpenAI Codex x AoM lockup banner, the OpenAI Codex logo and wordmark, an &#x22;x&#x22; connector, and the AoM cross-mark icon and wordmark, on a cream background."><figcaption></figcaption></figure>

### Connect to Codex

*Requires Codex CLI installed. Configuration is shared between the CLI and the Codex IDE extension.*

**Step 1: Add the AoM server via CLI**\
Run the following command in your terminal:\
`codex mcp add aom --url https://wiki.anatomyofmarketing.org/~gitbook/mcp`\
*Alternatively add it manually by opening or creating `~/.codex/config.toml` and adding:* toml

```toml
[mcp_servers.aom]
url = "https://wiki.anatomyofmarketing.org/~gitbook/mcp"
```

**Step 2: Confirm the connection**\
Run `/mcp` inside a Codex session to confirm AoM appears and is active.

**Step 3: You are connected**\
Start a session and try it with the AoM →

For the latest setup guidance see the [official Codex MCP documentation](https://developers.openai.com/codex/mcp).

***

### Attribution and commercial use

The AoM is openly licensed under CC BY-SA 4.0. Using it within your business or in client work requires attribution. Building a product or service that directly uses the AoM and selling it commercially requires a closer read of the licence terms and may require a partner agreement.

{% content-ref url="/pages/TmrHBhC0tOkyDQ0woYKX" %}
[AoM Licensing & Governance](/governance/usage-and-licensing)
{% endcontent-ref %}

***


# What is the AoM?

The Anatomy of Marketing explained: the problem it addresses, what it is, and how it came to be.

### The problem AoM addresses

*Marketing is widely misunderstood:* In practice it is a whole-of-business function that connects how an organisation creates, communicates, and delivers value. In most businesses it is treated as a department, reduced to campaigns, communications, or a single team.

There is no shortage of thinking. Proven frameworks, models, and ideas exist across disciplines. The best thinking is already out there. What is missing is a universal way to show how it all connects.

Increasing specialisation and technological complexity have made this harder. Teams develop deep expertise in isolated areas but lose sight of how those areas relate to each other. Customers do not experience a business in silos. Most businesses, however, are structured and managed as if they do.

The result is confusion across teams, inconsistent decisions, and investment that is difficult to prioritise or justify. The same challenge now extends to AI. AI systems operate on the inputs and structure they are given. When those inputs are based on inconsistent definitions and unclear relationships, the outputs reflect the same fragmentation at scale.

Coordinating how value is created, communicated, and delivered across a business requires a shared structure and a common language. Without it, diagnosing problems and prioritising action remains inconsistent, inefficient, and difficult to scale.

The Anatomy of Marketing was developed to address this.

***

### What it is

The Anatomy of Marketing (AoM) is a structured model that provides a universal language for how marketing works across a business. It connects established thinking into a single, coherent system, giving teams and the AI systems that support them a common foundation to operate from.

It is not a replacement for existing frameworks, methodologies, or ways of working. It is the structure that shows how they connect. The AoM defines what marketing is made of, how its sections relate to each other, and how decisions in one area affect decisions in another.

The model is organised into six sections or parts, each representing a critical area of decision making across a business. These sections are structured across three layers that move from shared understanding through to practical application.

{% hint style="info" %}
The AoM is publicly available, version-controlled, and designed to be used as a working reference across organisations, teams, and AI systems. All core content is free to access. The model evolves over time through structured governance and practitioner input. For a full explanation of the model, its layers, and its six sections, [learn more here](/about-the-aom/about-the-anatomy-of-marketing).
{% endhint %}

***

### How it came to be

The Anatomy of Marketing was created by Kieran Antill and Ross Hastings in response to a problem they observed consistently across organisations. Marketing was being interpreted differently by different teams. The same terms were used in different ways, decisions were made in isolation, and there was no shared structure to connect them.

Kieran Antill's background is in brand strategy, systems design, and creative director. Ross Hastings' background is in organisational psychology, academic research, and team coaching. Their complementary perspectives, one focused on how ideas are structured and applied, the other on how people and teams think and align, shaped the AoM as both a structural and organisational solution.

Together they are also the co-founders of Ne-Lo, a consultancy focused on helping companies reposition for growth. This practice provided one of the primary environments in which the model was applied, tested, and refined alongside collaboration with field experts across industries.

Research underpinning the AoM began in 2000. The model was formally structured and published in 2025, with public documentation released in 2026 to support broader global adoption and integration with AI systems. It continues to evolve through practitioner application, training programmes, and engagement from registered users.

See [AoM Licensing & Governance](/governance/usage-and-licensing) for how the model is maintained and updated over time.

***


# Vision & Mission

An overview of the vision and mission of the Anatomy of Marketing (AoM), including its ambition to be the universal language for marketing and how it is developed and shared.

### Vision

To be the universal language for company-wide marketing, for people and AI.

***

### Mission

To develop, maintain, and make accessible an objective and universally understood model of marketing. This includes publishing well-structured, clearly defined, and properly cited frameworks and resources as a public reference, available for use with attribution.

Through this, and in partnership with licensed training and consulting providers, the AoM supports organisations to align teams, guide decisions, and improve how marketing connects across the business.

***

### What this means in practice

The vision is a long-term ambition. Universal language means consistent enough to be used across organisations, industries, geographies, and AI systems without losing its meaning or requiring translation. Getting there requires the model to be maintained with discipline, updated with evidence, and governed with transparency.

The mission is how that ambition is pursued: by building and maintaining the best available model of marketing, keeping it openly accessible, and supporting its application through structured training and consulting partnerships.

Global adoption depends on access. The AoM is designed to be used by anyone, anywhere, and by any AI system, without barriers to the core framework. The conceptual layer is published openly under a Creative Commons licence and readable by both people and AI systems. This means a marketing team in Sydney, a consultant in London, and an AI agent briefed in São Paulo can all work from the same definitions, the same structure, and the same shared language.

Free registration extends that access further. Registered users get high resolution tool files, editable PDFs, version update notifications, community access, and a pathway into structured AoM training. Registration is free because the goal is adoption, not gatekeeping.

{% hint style="info" %}
Registration is free. See the full benefits and register at the [Register free](/getting-started/register-free) page.
{% endhint %}

***


# AoM Principles

An overview of the principles that govern how the Anatomy of Marketing (AoM) is designed, maintained, and applied.

These principles govern how the AoM is designed, maintained, and applied. They act as constraints for decision-making, ensuring the model remains clear, consistent, and practical over time.

{% stepper %}
{% step %}

#### Build on best-in-class thinking

The AoM organises and connects established thinking rather than introducing new concepts. It draws from existing frameworks, models, and disciplines, referencing original sources where possible so that ideas remain traceable and extendable. New thinking is only introduced where clear gaps exist.
{% endstep %}

{% step %}

#### Structure as a system

Marketing is a system of interdependent decisions, not a collection of isolated activities. The AoM defines how concepts relate to one another across six sections, making the impact of decisions visible beyond their immediate context. The focus is on understanding and managing the whole system, not optimising individual parts in isolation.
{% endstep %}

{% step %}

#### Standardise language and design

Marketing concepts are inconsistently defined across organisations, teams, and AI systems. The AoM applies consistent naming, definitions, and structural design across all components to ensure shared understanding. Terms are defined explicitly and maintained as a single source of truth.
{% endstep %}

{% step %}

#### Treat design as core to strategy

Design shapes how strategy is understood and applied in practice. The AoM treats design as integral to the system, not something added afterwards. All outputs including models, frameworks, guides, and courses are structured and presented to ensure ideas are clear, interpretable, and usable. Well-formed strategy that is poorly designed becomes difficult to understand, misapplied, or ignored.
{% endstep %}

{% step %}

#### Make it universal

The AoM is designed to work across industries, organisation sizes, and roles, from executives to specialists to non-specialists. It is structured for compatibility with AI systems and is publicly available and version-controlled to support broad access, consistency, and ongoing evolution.
{% endstep %}
{% endstepper %}

***


# Layer 1: Narrative

The Narrative layer of the AoM uses the human anatomy as a metaphor to help teams align and understand marketing as a connected, company-wide system.

### What is it?

The Narrative layer is a simple way to understand how marketing works across a business.

It uses the human body as a metaphor. Each part of the body represents a part of marketing. For example, strategy acts like the brain, brand acts like the heart, and data acts like the senses.

This makes it easier to see how everything connects. Instead of thinking about marketing as separate activities, it shows it as one system where all parts work together.

### Why it matters

Marketing is often explained using technical or fragmented language. In practice, different teams understand marketing in different ways. Some see it as campaigns. Others see it as brand, product, or growth.

This creates confusion. People use the same words but mean different things. Decisions become harder to align, and work becomes disconnected. The Narrative layer provides a shared way to understand how marketing fits together.

It helps people:

* See how their role connects to others
* Understand how decisions in one area affect another
* Have clearer, faster conversations across teams

Before decisions can be structured or tools applied, teams need a shared understanding of the system. This layer provides that foundation.

***

### The Metaphor

{% embed url="<https://45277566.fs1.hubspotusercontent-ap1.net/hubfs/45277566/AoM/AoM%20Master%20Models/PNG_HR/AoM_Anatomical%20Parts_1420x1080.png>" %}

***

### The Model

{% embed url="<https://45277566.fs1.hubspotusercontent-ap1.net/hubfs/45277566/AoM/AoM%20Master%20Models/PNG_HR/AoM_Lvl%201_Macro%20View_1420x1080.png>" %}

***

### Map as a metaphor

The Narrative layer uses the human body because it is something most people already understand. People know that different parts of the body have different roles, and that those parts depend on each other to function. This makes it easier to understand marketing in the same way.

The metaphor also provides structure. It defines what is included in the model and how parts relate. This keeps the system clear and prevents it from becoming overly complex or inconsistent.

***

### The 6 sections (or parts) of the AoM explained

The Macro Narrative is expressed through six connected parts, each representing a critical function within the system. You can explore the design logic behind the AoM map, including its structure and use of colour, here. (link) Each part has a distinct role, but none operate independently. Like a living system, performance depends on how well these parts work together.

<table data-card-size="large" data-view="cards"><thead><tr><th>Section</th><th>Anatomy</th><th>Role</th><th>Narrative</th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><h4>Company Strategy </h4></td><td><h4> The Brain</h4></td><td>Set direction for the business by defining where to play and how to win.</td><td>Like the brain, this coordinates the system and aligns decisions across the business. Without clear choices, effort becomes fragmented and the organisation loses focus.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FWfNFo44yNbj8meyxwf3R%2FAoM%20Section_Divider_Orange.png?alt=media&amp;token=25092172-3a7f-4771-b7eb-033ce2532a8e">AoM Section_Divider_Orange.png</a></td></tr><tr><td><h4>Brand Strategy  </h4></td><td><h4>The Heart</h4></td><td>Define how the brand creates value and who it is for.</td><td>Like the heart, this gives meaning and direction to the system. It defines why customers should care and ensures value is consistently created and recognised.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FN8uFbVpgOnVLzcPC78UW%2FAoM%20Section_Divider_Yellow.png?alt=media&amp;token=4cf06522-8efb-485d-a966-8dadc649f97b">AoM Section_Divider_Yellow.png</a></td></tr><tr><td><h4>Brand Expression </h4></td><td><h4>The Skeleton</h4></td><td>Provide structure for how the brand shows up across touchpoints, channels, and formats.</td><td>Like the skeleton, this holds everything together and creates consistency. Without it, the brand becomes disjointed and difficult to recognise.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FxWArJCLMtsBFBJArqsBh%2FAoM%20Section_Divider_Green.png?alt=media&amp;token=304706af-4638-4ff2-8b24-c7a45aa6dc5d">AoM Section_Divider_Green.png</a></td></tr><tr><td><h4>Execution </h4></td><td><h4>The Face</h4></td><td>Deliver activity across the marketing mix to turn strategy into action.</td><td>Like the body in motion, this brings plans to life. It converts direction into activity, performance, and measurable outcomes.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fl9GW0DUhJSzsz2Dhf3Np%2FAoM%20Section_Divider_Blue.png?alt=media&amp;token=e5b17083-6f33-4e3f-a921-911a00f45d58">AoM Section_Divider_Blue.png</a></td></tr><tr><td><h4>Data &#x26; Insights </h4></td><td><h4>The Senses</h4></td><td>Inform decisions with timely, relevant insights from across the business and market.</td><td>Like the senses, this allows the system to perceive, learn, and adapt. Without it, decisions are made without awareness or feedback.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FQlSS0ZfXLWRmkFUBkDt4%2FAoM%20Section_Divider_Purple.png?alt=media&amp;token=2142a3df-eb9b-4572-a1ff-351ce5f7fbbd">AoM Section_Divider_Purple.png</a></td></tr><tr><td><h4>Investment (Time, Money, Attention)</h4></td><td><h4>Blood Flow</h4></td><td>Allocate time, money, and attention across the business to support priorities and performance.</td><td>Like blood flow, this distributes resources throughout the system. If investment does not reach the right areas, performance weakens and the system begins to fail.</td><td><a href="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FWQdlqMJ8aknkUgZpNBZe%2FAoM%20Section_Divider_Red.png?alt=media&amp;token=ca525385-c866-45b6-905f-42e871d7bfa0">AoM Section_Divider_Red.png</a></td></tr></tbody></table>

***


# Layer 2: Fundamentals

The Fundamental Structure defines the core components of marketing using clear, consistent terms, forming a shared language for teams and AI.

### AoM Fundamental Model

{% embed url="<https://45277566.fs1.hubspotusercontent-ap1.net/hubfs/45277566/AoM/AoM%20Master%20Models/PNG_HR/AoM_Lvl%202_%20Fundamental%20View_1420x1080.png>" %}

### What is it?

The Fundamental Structure defines the key components of marketing using clear and consistent terms. Each concept is defined once, given a specific meaning, and placed within a structured system. These concepts are not standalone. They connect to each other and form a complete view of how marketing works across a business.

All terms are maintained in the Glossary as the single source of truth.

### Why it matters

Marketing is often explained using technical or fragmented language.

Common terms such as brand, strategy, value, and positioning are widely used, but rarely defined in the same way. Different teams interpret them differently. This creates hidden misalignment. Teams believe they are aligned, but are working from different definitions. This slows decision making and leads to inconsistent outcomes. The same issue applies to AI. Without clear definitions and structure, AI relies on inconsistent or generic sources, producing outputs that lack context or accuracy.

The Fundamental Structure addresses this by defining each term clearly and showing how they relate within a system.

### How it helps teams

* Use the same language in the same way
* Understand how concepts connect
* Make decisions based on shared definitions

### How it helps AI

Provide structured inputs that improve consistency and relevance.

This layer turns the Narrative from a way of understanding into a system that can be applied across a business.<br>

***

### AoM Structure

{% columns %}
{% column %}
The AoM Glossary is the single source of truth for all terms used across the AoM. Each term is clearly defined, uses consistent language, and is maintained over time. This creates a universal language for company-wide marketing, ensuring teams interpret concepts in the same way and make more consistent decisions. It also provides structured, unambiguous inputs for AI systems, improving the quality, reliability, and repeatability of outputs.

{% endcolumn %}

{% column %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}

{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}

{% content-ref url="/pages/79LnbvODuK48AmSWz1eF" %}
[Brand Expression](/the-aom-model/layer-two-fundamentals/brand-expression)
{% endcontent-ref %}

{% content-ref url="/pages/gcTFe2IctWFgIaxAINPx" %}
[Execution (4Ps)](/the-aom-model/layer-two-fundamentals/execution-4ps)
{% endcontent-ref %}

{% content-ref url="/pages/MNrEApucMBFs8MmMCbVG" %}
[Data & Insights](/the-aom-model/layer-two-fundamentals/data-and-insights)
{% endcontent-ref %}

{% content-ref url="/pages/7Bv4go5qSjGwytesc3Fw" %}
[Investment](/the-aom-model/layer-two-fundamentals/investment)
{% endcontent-ref %}

{% endcolumn %}
{% endcolumns %}

***


# Company Strategy

Definition of Company Strategy in the Anatomy of Marketing (AoM), including where a company competes, why it matters for alignment, and how it connects to brand and execution.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FWfNFo44yNbj8meyxwf3R%2FAoM%20Section_Divider_Orange.png?alt=media&amp;token=25092172-3a7f-4771-b7eb-033ce2532a8e" alt="AoM Company Strategy section banner, a line-art brain icon shown in profile on an orange background."><figcaption></figcaption></figure>

### What it is?

Choose what your company will and won’t focus on to win in your chosen market(s).

### Why it matters

Like the brain, this Part coordinates the most important decisions across the organisation. It determines what to focus on and what to ignore. When this part is strong, decisions are clear, consistent, and aligned across the business. When this part is weak, decisions conflict, priorities shift, and different parts of the organisation move in different directions.

### AoM Structure

***

{% columns %}
{% column width="25%" %}
*Section:*\
�&#xDCCD;***You are here***
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 1*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/IdrelkFQAyOovjTC2Y7V" %}
[Why](/the-aom-model/layer-two-fundamentals/company-strategy/why)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/6DpLXjv6NM3XD5gJvSyF" %}
[Purpose](/the-aom-model/layer-two-fundamentals/company-strategy/why/purpose)
{% endcontent-ref %}

{% content-ref url="/pages/R58IHd9Oj9uM9RngCNAX" %}
[Vision](/the-aom-model/layer-two-fundamentals/company-strategy/why/vision)
{% endcontent-ref %}

{% content-ref url="/pages/U2BCa1h60SgMYbkfCFyu" %}
[Mission](/the-aom-model/layer-two-fundamentals/company-strategy/why/mission)
{% endcontent-ref %}

{% content-ref url="/pages/G0AmS2R0YTTQeaB7eGBA" %}
[Values](/the-aom-model/layer-two-fundamentals/company-strategy/why/values)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 2*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/fn78FEbJQY9IK7NfMoXs" %}
[What](/the-aom-model/layer-two-fundamentals/company-strategy/what)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/s40GJPqnT98zNm7GbRiX" %}
[Where to Play](/the-aom-model/layer-two-fundamentals/company-strategy/what/where-to-play)
{% endcontent-ref %}

{% content-ref url="/pages/Fxqnuim82JE9cX6mSBXC" %}
[How to Win](/the-aom-model/layer-two-fundamentals/company-strategy/what/how-to-win)
{% endcontent-ref %}

{% content-ref url="/pages/8ZTxoer8xQoVn9V6HbG3" %}
[Core Capabilities](/the-aom-model/layer-two-fundamentals/company-strategy/what/core-capabilities)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 3*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/ySBpAYcTmYKUl7OsZsG0" %}
[How](/the-aom-model/layer-two-fundamentals/company-strategy/how)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/sbQl8UoekAvRpO9Utzl5" %}
[Organisational Design (People & Tech)](/the-aom-model/layer-two-fundamentals/company-strategy/how/organisational-design-people-and-tech)
{% endcontent-ref %}

{% content-ref url="/pages/2tUvajtSlaC542ncMOaa" %}
[Brand Architecture](/the-aom-model/layer-two-fundamentals/company-strategy/how/brand-architecture)
{% endcontent-ref %}

{% content-ref url="/pages/83GjAuapvPQu4PXT2hOs" %}
[Product / Service Architecture](/the-aom-model/layer-two-fundamentals/company-strategy/how/product-service-architecture)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Why

The decisions that define a company's reason for existing, covering the belief, direction, and behaviours that guide everything it does.


# Purpose

A clear definition of Purpose within the Anatomy of Marketing (AoM), including how it fits within Company Strategy, why it matters, and how it connects to other core marketing concepts and tools.

### What is it?

Purpose is the shared belief that defines why an organisation exists beyond commercial outcomes. It is inspirational in function: it gives meaning to decisions across the business and creates the foundation from which Vision, Mission, and Values are built.

***Also known as:*** *Brand Purpose, Organisational Purpose, Corporate Purpose*

### Why it matters

Purpose is not a communications exercise. When it is authentic, it reflects how a business actually makes decisions and earns the trust of the people inside and outside it. When it is disconnected from reality, it becomes promotional language without substance. The risk of the latter is significant: purpose that is performed rather than lived erodes trust faster than having no stated purpose at all.

### When it matters most

Purpose becomes critical when a business is defining or redefining its identity, navigating significant growth or change, or finding that its internal culture and external positioning have drifted apart. It also surfaces when leadership cannot align on strategic priorities, which is often a signal that the underlying shared belief has not been clearly articulated.

***

### AoM Connected Tools

{% content-ref url="/pages/egK2nag7vx777njL36nt" %}
[Purpose/Vision/Mission/Values Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/purpose-vision-mission-values-framework)
{% endcontent-ref %}

***


# Vision

Definition of Vision in the Anatomy of Marketing (AoM), including future direction, why it matters, and how it connects to Purpose, Mission, and strategy.

### What is it?

Vision is the aspirational statement of what an organisation is working towards. It flows from Purpose and describes the future the business is trying to create. Where Purpose answers why the organisation exists, Vision answers what it is aspiring to achieve.

***Also known as:*** *Company Vision, Strategic Vision, Vision Statement*

### Why it matters

A Vision genuinely connected to Purpose gives direction to strategy and makes it easier to evaluate competing priorities. When Vision is weak or disconnected from the business's actual beliefs, it becomes a slogan that employees and customers learn to ignore. The distance between stated vision and observable behaviour is one of the most reliable indicators of cultural health in an organisation.

### When it matters most

Vision becomes important when a business needs to align leadership around a shared direction, when strategy is being set or reset, or when the organisation is growing quickly enough that informal alignment is no longer sufficient. It is also worth revisiting when the external environment shifts significantly enough to make the existing vision feel irrelevant or unreachable.

***

### AoM Connected Tools

{% content-ref url="/pages/egK2nag7vx777njL36nt" %}
[Purpose/Vision/Mission/Values Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/purpose-vision-mission-values-framework)
{% endcontent-ref %}

***


# Mission

Definition of Mission in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

Mission is the strategic statement of how an organisation intends to achieve its Vision. It is more concrete than Vision and more durable than a plan. Where Vision describes the destination, Mission describes the path the business has committed to taking to get there.

***Also known as:*** *Mission Statement, Strategic Mission*

### Why it matters

A well-constructed Mission gives the organisation a durable reference point for strategic decision-making. It narrows the field of options without being prescriptive about execution. When Mission is absent or vague, strategy tends to drift and teams default to activity over direction. The relationship between Mission and Vision is what gives both of them meaning: one without the other is either aspiration without commitment or commitment without direction.

### When it matters most

Mission is most useful when a business is setting strategy, making significant resource allocation decisions, or evaluating whether an opportunity fits the direction the organisation has committed to. It is also a useful diagnostic tool: if the Mission no longer reflects how the business actually operates, it is a signal that something in the strategy has shifted without being formally acknowledged.

***

### AoM Connected Tools

{% content-ref url="/pages/egK2nag7vx777njL36nt" %}
[Purpose/Vision/Mission/Values Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/purpose-vision-mission-values-framework)
{% endcontent-ref %}

***


# Values

Definition of Values in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

Values are the behavioural commitments that define how an organisation operates on the way to achieving its Vision and Mission. They are not aspirational in the way Purpose and Vision are: they describe how people in the business are expected to make decisions and treat each other every day.

***Also known as:*** *Company Values, Organisational Values, Brand Values, Core Values*

### Why it matters

Values that are genuinely embedded in how a business operates create consistency across decisions, teams, and markets. Values that exist only on walls and websites create cynicism. The test of whether values are real is whether they are used to make difficult decisions, not just comfortable ones. When values are behavioural and specific, they function as a governing system. When they are generic and aspirational, they function as decoration.

### When it matters most

Values become critical when an organisation is growing quickly and informal culture is no longer sufficient to maintain consistency, when a merger or acquisition brings two different cultures into contact, or when leadership behaviour and stated values have visibly diverged. They are also worth revisiting when recruitment, retention, or customer experience problems persist despite other interventions.

***

### AoM Connected Tools

{% content-ref url="/pages/egK2nag7vx777njL36nt" %}
[Purpose/Vision/Mission/Values Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/purpose-vision-mission-values-framework)
{% endcontent-ref %}

***


# What

The decisions that define where a company competes and how it wins, covering market selection, competitive advantage, and the capabilities required to deliver.


# Where to Play

Definition of Where to Play in the Anatomy of Marketing (AoM), covering market selection, strategic focus, and how businesses choose which competitive arenas to compete in.

### What is it?

Where to Play is the strategic decision about which markets, geographies, customer segments, product categories, and channels a business will compete in. It is the first of two integrated choices in competitive strategy: it defines the arena before the business determines how it will win within it.

***Also known as:*** *Market Selection, Strategic Focus, Competitive Arena*

### Why it matters

Choosing where to play is as much about what a business will not do as what it will. Without a clear decision, resources are spread across too many markets and segments to build a meaningful competitive position in any of them. Most businesses that struggle with differentiation have not failed to create something distinctive: they have tried to be distinctive in too many places at once.

### When it matters most

Where to Play becomes critical when entering a new market, launching a new product or service category, or when a business has grown opportunistically and needs to rationalise its focus. It is also a necessary starting point for brand strategy: a brand cannot be positioned meaningfully until the business has decided which customers and contexts it is positioning for.

***

### AoM Connected Tools

{% content-ref url="/pages/Jd6ii7Xu2wcbA9JM6FR6" %}
[Playing to Win Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/playing-to-win-framework)
{% endcontent-ref %}

***


# How to Win

Definition of How to Win in the Anatomy of Marketing (AoM), covering competitive advantage, right to win, and how businesses create superior value in their chosen markets.

### What is it?

How to Win is the strategic choice about how a business will create superior value in the markets it has chosen to compete in. It defines the unique right to win: the value proposition and competitive advantage that make the business the preferred choice for its target customers over available alternatives.

***Also known as:*** *Competitive Advantage, Right to Win, Strategic Differentiation*

#### Why it matters

Without a clear answer to how it wins, a business is competing on volume, price, or luck. How to Win forces a specific claim: this is what we offer, this is why it is better, and this is why customers will choose us over alternatives. When that claim is credible and consistently delivered, it creates a durable competitive position. When it is vague or interchangeable with competitors, marketing activity cannot compensate for the strategic gap.

#### When it matters most

How to Win is most important when a business is setting or resetting strategy, entering a new competitive arena, or finding that its existing positioning is not translating into customer preference. It is also a useful diagnostic when marketing investment is not producing expected returns: the problem is frequently strategic rather than executional.

***

### AoM Connected Tools

{% content-ref url="/pages/Jd6ii7Xu2wcbA9JM6FR6" %}
[Playing to Win Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/playing-to-win-framework)
{% endcontent-ref %}

***


# Core Capabilities

Definition of Core Capabilities in the Anatomy of Marketing (AoM), covering core competencies, organisational capabilities, and the skills and systems needed to execute strategy.

### What is it?

Core Capabilities are the internal activities, systems, and skills a business must have in place to deliver its How to Win strategy consistently. They are not general organisational strengths: they are the specific capabilities that make the chosen competitive advantage possible and sustainable.

***Also known as:*** *Core Competencies, Strategic Capabilities, Organisational Capabilities*

### Why it matters

Strategy without capability is aspiration. A business can make sharp choices about where to play and how to win, but if it does not build or acquire the capabilities those choices require, the strategy cannot be executed. Identifying core capabilities forces an honest conversation about whether the organisation is actually equipped to compete in the way it has committed to, or whether there is a gap that needs to be addressed before the strategy can work.

### When it matters most

Core Capabilities become a priority when a business is committing to a new competitive position, entering a new market, or finding that its strategy is not being executed consistently across the organisation. They are also relevant during significant hiring, restructuring, or technology investment decisions, where the question is not just what the business needs but what specific capabilities those investments need to build or reinforce.

***

### AoM Connected Tools

{% content-ref url="/pages/Jd6ii7Xu2wcbA9JM6FR6" %}
[Playing to Win Framework](/the-aom-model/layer-three-connected-tools/company-strategy-tools/playing-to-win-framework)
{% endcontent-ref %}

***


# How

The decisions that define how a company is structured to deliver its strategy, covering organisational design, brand architecture, and product or service architecture.


# Organisational Design (People & Tech)

Definition of Organisational Design in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

Organisational Design is the structural decisions a business makes about how its people and technology are configured to execute strategy. In the AoM, people and technology are treated as a single design question: how they work together determines whether strategy is executed or diluted. This includes the business's data and marketing technology capability: whether it can collect, connect, govern, and act on information across tools, with reliable tracking, dependable reporting, and sound privacy compliance.

***Also known as:*** Org Design, Operating Model, Organisational Structure, MarTech Capability, Data Infrastructure

### Why it matters

The way a business is structured either enables its strategy or resists it. When organisational design is misaligned with strategic choices, execution breaks down regardless of the quality of the strategy itself. The relationship between people and technology has become increasingly central to this question. Automation has been accelerating for decades, but the adoption of AI has compressed that timeline significantly. Businesses that design their organisational structure around people and technology separately rather than together are making a structural error that compounds over time.

### When it matters most

Organisational Design becomes critical during periods of significant growth, restructuring, or strategic change. It is also relevant when technology investment is not delivering expected productivity gains, when teams are duplicating effort or working at cross-purposes, or when the business is integrating an acquisition. The increasing pace of AI adoption has made this a more frequent and more urgent question for most organisations. It is also relevant when data and marketing technology cannot collect, connect, or activate information reliably, stranding insight in dashboards that do not inform decisions.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Brand Architecture

Definition of Brand Architecture in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

Brand Architecture is the strategic framework for deciding how the brands and offerings in your portfolio relate to one another: one brand or many, and if many, how connected they should be. It positions a business along a spectrum of connectedness, from a House of Brands through Endorsed Brands and Hybrid structures to a Branded House.

***Also known as:*** *Brand Portfolio, Brand Structure*

### Why it matters

Without a clear brand architecture, portfolios grow without logic. Customers struggle to understand what a business offers and how its brands relate to one another. Investment gets duplicated and positioning decisions become harder to justify. A clear architecture gives the whole business a shared framework for making portfolio decisions consistently.

### When it matters most

Brand Architecture becomes critical at moments of structural change: a merger or acquisition, a new product or service that does not fit cleanly under the existing brand, or a portfolio that has grown without a governing logic. It is also worth revisiting when entering a new market or when customer research reveals confusion about the portfolio. Most organisations encounter at least one of these moments. Few are prepared for them when they do.

***

### AoM Connected Tools

{% content-ref url="/pages/rooKxZ5hAuuDWWIZqeCI" %}
[Brand Architecture Map](/the-aom-model/layer-three-connected-tools/company-strategy-tools/brand-architecture-map)
{% endcontent-ref %}

***


# Product / Service Architecture

Definition of the Product/Service Architecture in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

The Product/Service Architecture is the structured view of how a business's products and services are organised within its brand architecture. It maps the full portfolio from master brand through sub-brands, product families, individual products and services, and variants, showing the relationships between every tier.

***Also known as:*** *Portfolio Map, Product Hierarchy*

### Why it matters

Without a clear product and service map, portfolios accumulate without logic. New products are named and positioned in isolation, ranges overlap, and customers struggle to navigate what the business offers. Internally, investment decisions become harder to justify because no one has a clear picture of what exists, how it fits together, or what is missing. The map makes the portfolio visible and governable.

### When it matters most

The Product/Service Map becomes critical when a business is launching a significant new product or service, rationalising an existing range, or integrating an acquisition. It is also essential when brand architecture decisions are being made: the two maps need to be worked through together. A brand architecture decision that is not carried through to the product and service level stays at the level of principle and cannot be operationalised.

***

### AoM Connected Tools

{% content-ref url="/pages/gCLUTEAl97x6LJXL85Qu" %}
[Product/Service Map](/the-aom-model/layer-three-connected-tools/company-strategy-tools/product-service-map)
{% endcontent-ref %}

***


# Brand Strategy

Definition of Brand Strategy in the Anatomy of Marketing (AoM), including how a brand creates value, why it matters, and how it connects to audience, positioning, and execution.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FN8uFbVpgOnVLzcPC78UW%2FAoM%20Section_Divider_Yellow.png?alt=media&amp;token=4cf06522-8efb-485d-a966-8dadc649f97b" alt="AoM Brand Strategy section banner, a line-art anatomical heart icon on a yellow background."><figcaption></figcaption></figure>

### What is it?

Clarify how your brand creates value, and for whom.

### Why it matters

Like the heart, this Part ensures decisions are grounded in meaningful value for a defined audience. It connects what the company does to why it matters. When this part is strong, decisions consistently create value that people recognise and choose. When this part is weak, decisions become internally focused, disconnected from customer needs, and harder to justify.

### AoM Structure

***

{% columns %}
{% column width="25%" %}
*Section:*\
�&#xDCCD;***You are here***
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 1*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/I8bDrBA4dyqihyRoknti" %}
[Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/T49wUOlgpfGLY3LvHiAy" %}
[Target Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/target-audience)
{% endcontent-ref %}

{% content-ref url="/pages/70IRCj4LAd1notJoVP9c" %}
[Customer Funnel / Loop](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/customer-funnel-loop)
{% endcontent-ref %}

{% content-ref url="/pages/Zts78chFAvawOkOGJeOX" %}
[Journey Map(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/journey-map-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 2*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/42qH9IHjdvYghlQW7Ta1" %}
[Value Proposition(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/4ETUWHRM3B6KYZDNDwj3" %}
[Brand Value Proposition](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s/brand-value-proposition)
{% endcontent-ref %}

{% content-ref url="/pages/IVfEvXws9jhAPut5XpHK" %}
[Product / Service Value Proposition(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s/product-service-value-proposition-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 3*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/rgPBAsKbUJGZht1pJFMP" %}
[Positioning](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/BSaWArxiwmbSGJj70vFF" %}
[Brand Positioning Statement](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/brand-positioning-statement)
{% endcontent-ref %}

{% content-ref url="/pages/AbqAZUcUcpf9AdddPf6E" %}
[Brand Personality](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/brand-personality)
{% endcontent-ref %}

{% content-ref url="/pages/eB4IeRB6xQB4TIr2D5I2" %}
[Perceptual Positioning Map(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/perceptual-positioning-map-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Audience

The decisions that define who a brand is for, how customers move towards it, and how their experience is understood across the journey.


# Target Audience

Definition of Target Audience in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Target Audience is the specific group of people a business focuses its value creation efforts on. It is defined by shared characteristics, behaviours, beliefs, and needs that make them the most likely to recognise and respond to what the business offers.

***Also known as:*** *Audience Segment, Target Market, Buyer Persona, Ideal Customer Profile (ICP)*

### Why it matters

Without a defined target audience, marketing effort spreads across too many people to build meaningful relevance with any of them. A target audience is not a restriction on who can buy: it is a focusing mechanism that makes creative, messaging, and investment decisions more coherent and more effective. Most businesses that struggle with differentiation have not failed to create something valuable. They have failed to focus on who they are creating value for.

### When it matters most

Defining a target audience is most critical when a business is developing or refreshing its brand strategy, launching a new product or service, or finding that its marketing is generating activity but not conversion. It is also essential before developing a Value Proposition, since a value proposition without a defined audience is a statement without a recipient. Businesses with limited budgets feel this most acutely: the fewer resources available, the more important it is to concentrate them where the business can create and capture the most value.

***

### AoM Connected Tools

{% content-ref url="/pages/LZ7FxgwdRIxvDpNWBHgi" %}
[Target Audience Profile](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/target-audience-profile)
{% endcontent-ref %}

***


# Customer Funnel / Loop

Definition of Customer Funnel/Loop in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?:

A Customer Funnel/Loop is the model a business uses to map the moments that shape how customers discover, consider, purchase, and stay with a brand. The AoM uses a loop model rather than a linear funnel because customer behaviour is not linear: customers skip stages, re-enter at different points, and move between purchase and advocacy in ways a funnel cannot represent.

***Also known as:*** *Sales Funnel, Marketing Funnel, Customer Journey, Demand Generation Model, Purchase Funnel*

### Why it matters

A shared loop model gives sales, marketing, and after-sales teams a common language for the customer journey. Without it, each function develops its own version of the customer journey, creating misalignment on what constitutes a qualified lead, where conversion happens, and who is responsible for what. The loop makes those boundaries explicit and shared. When the model is strong, teams spend less time debating definitions and more time improving the moments that matter.

### When it matters most

Defining or revisiting the Customer Funnel/Loop becomes critical when a business is experiencing misalignment between sales and marketing, when conversion rates are declining without a clear cause, or when a new product or audience requires a different path to purchase. It is also foundational before developing channel strategy or media plans: both depend on a shared understanding of which moments in the loop the business is trying to influence.

***

### AoM Connected Tools

{% content-ref url="/pages/6BTnEjeYGL03YVQ9TuWy" %}
[Customer Funnel/Loop](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/customer-funnel-loop)
{% endcontent-ref %}

***


# Journey Map(s)

Definition of Journey Map in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Journey Map is a visual tool that traces a customer's experience across a defined set of touchpoints and stages, from an initial trigger through to a specific outcome. It makes the customer's perspective visible to the whole organisation and surfaces the gaps between what the business intends and what the customer actually experiences.

***Also known as:*** *Customer Journey Map, Experience Map, Service Blueprint, CX Map*

### Why it matters

Most organisations understand their own internal processes well and their customers' actual experience poorly. A Journey Map closes that gap by making the customer's perspective the organising logic rather than the business's internal structure. When teams across the organisation share a common view of the customer journey, decisions about product, service, content, and channel become easier to align. Without it, each team optimises its own touchpoint without understanding how it fits into the whole.

### When it matters most

Journey Maps are most valuable when a business is experiencing customer satisfaction issues it cannot trace to a single cause, when it is designing or redesigning a product or service experience, or when it is trying to align multiple teams around a shared view of the customer. They are also useful when entering a new market or serving a new audience whose path to purchase and experience of the product is not yet well understood.

***

### AoM Connected Tools

{% content-ref url="/pages/5p0MHPG6tQU8bbeH7uBk" %}
[Journey Maps](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/journey-maps)
{% endcontent-ref %}

***


# Value Proposition(s)

The decisions that define the value a brand and its products or services create, and why that value matters to the people it is designed for.


# Brand Value Proposition

Definition of Brand Value Proposition in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Brand Value Proposition defines the value a brand as a whole creates for a specific audience. It articulates why the brand exists from the customer's perspective, what problem it solves or aspiration it serves, and why it is the better choice. It sits above individual products and services and applies across the full portfolio.

***Also known as:*** *Brand Promise, Brand Proposition, Master Value Proposition*

### Why it matters

The Brand Value Proposition anchors all brand strategy decisions. Without it, positioning statements, messaging frameworks, and creative work lack a consistent reference point. Teams default to describing features and capabilities rather than the value those capabilities create. A strong Brand Value Proposition gives the whole organisation a shared answer to the question customers are always asking: why this brand over any other.

### When it matters most

The Brand Value Proposition becomes critical when a business is defining or redefining its brand strategy, when brand awareness is not converting to preference, or when different teams and agencies are producing messaging that feels inconsistent. It is also essential when a business is extending into new categories or markets and needs to establish whether the existing brand can carry the extension or whether a new proposition is required.

***

### AoM Connected Tools

{% content-ref url="/pages/KrrV5cWHzaj07nTHRQnu" %}
[Value Proposition Framework](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/value-proposition-framework)
{% endcontent-ref %}

***


# Product / Service Value Proposition(s)

Definition of Product/Service Value Proposition in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Product/Service Value Proposition defines the value a specific product or service creates for a specific audience. It is more precise than the Brand Value Proposition, articulating the particular benefit this product or service delivers, the problem it solves, and why it is the better choice at the product or service level.

***Also known as:*** *Product Proposition, Offer Proposition, Product Promise*

### Why it matters

Where the Brand Value Proposition applies across a portfolio, the Product/Service Value Proposition applies to a specific offering for a specific audience. Without it, product marketing defaults to feature descriptions rather than customer benefit. Sales teams lack a clear articulation of what makes this product worth choosing. When it is well defined, everyone from product development to sales to customer success has a shared understanding of what the product is for and who it is for.

### When it matters most

A Product/Service Value Proposition is most important when launching or repositioning a specific product or service, when a product is not converting despite awareness, or when sales teams are struggling to articulate why a customer should choose this product over a competitor's. It is also worth developing when a brand has multiple products serving different audiences, since each combination of product and audience may require a distinct proposition.

***

### AoM Connected Tools

{% content-ref url="/pages/KrrV5cWHzaj07nTHRQnu" %}
[Value Proposition Framework](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/value-proposition-framework)
{% endcontent-ref %}

***


# Positioning

The decisions that define how a brand is perceived relative to its competitors, covering the statement that articulates its position and the tools that test and express it.


# Brand Positioning Statement

Definition of Brand Positioning Statement in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Brand Positioning Statement defines how a brand wants to be perceived in the minds of its target audience relative to alternatives. It is an internal strategic tool that captures the essence of the brand's position in a single structured statement, giving teams a consistent reference point for all brand and marketing decisions.

***Also known as:*** *Positioning Statement, Brand Position, Positioning Framework*

### Why it matters

A Brand Positioning Statement makes the brand's intended position explicit and shared. Without it, different teams interpret the brand's position differently, producing messaging and creative work that pulls in different directions. The statement does not need to be communicated externally: its job is to align internal decision-making so that everything the brand produces reflects a consistent and deliberate position. When positioning is clear, decisions about what to say, where to show up, and how to present the brand become significantly easier to make and easier to defend.

### When it matters most

Brand Positioning Statement becomes critical when a business is launching or repositioning a brand, when competitive pressure is eroding differentiation, or when the brand has grown in complexity and different teams are pulling in different directions. It is also the right moment to revisit when the target audience, competitive set, or value proposition has changed significantly enough that the existing position no longer reflects the brand's reality or ambition.

### AoM Connected Tools

***

{% content-ref url="/pages/eoXlVpRdofXabNbQCfTd" %}
[Brand Positioning Statement](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/brand-positioning-statement)
{% endcontent-ref %}

***


# Brand Personality

Definition of Brand Personality in the Anatomy of Marketing (AoM), including how a brand is characterised, why it matters, and how it connects to tone and messaging.

### Brand Personality

*Definition of Brand Personality in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.*

### What is it?

Brand Personality is the set of human characteristics attributed to a brand. It defines how the brand thinks, speaks, and behaves across every touchpoint, giving it a consistent and recognisable human quality that audiences can relate to and build a relationship with.

***Also known as:*** *Brand Character, Brand Voice Personality, Brand Tone*

### Why it matters

People relate to brands the same way they relate to people. A brand with a clear personality is easier to recognise, easier to trust, and easier to build a relationship with over time. Without a defined personality, brand expression becomes inconsistent: different teams and agencies interpret the brand differently and the result is a brand that feels generic or incoherent. Personality is also a differentiator in markets where functional differences between products are small or difficult to communicate.

### When it matters most

Brand Personality becomes most important when a business is defining its brand strategy for the first time, when brand expression has become inconsistent across channels or teams, or when a brand is struggling to build emotional connection with its audience despite strong functional performance. It is also worth revisiting when a brand has undergone significant change, such as a merger, rebrand, or shift in target audience, that makes the existing personality feel misaligned with the brand's current reality.

***

### AoM Connected Tools

{% content-ref url="/pages/pVXKLInHUWr3GgsQ0p1X" %}
[Brand Personality (Archetypes) Map](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/brand-personality-archetypes-map)
{% endcontent-ref %}

***

<br>


# Perceptual Positioning Map(s)

Definition of Perceptual Positioning Map in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to use it.

### What is it?

A Perceptual Positioning Map is a visual tool for plotting how a brand, product, or service is perceived relative to competitors across two chosen dimensions. It makes the competitive landscape of perception visible, revealing where brands are clustered, where gaps exist, and where the opportunity for a distinctive position lies.

***Also known as:*** *Positioning Map, Competitive Perception Map, Brand Perception Map*

### Why it matters

Positioning does not exist in isolation: it is always relative to what else is available in a market. A Perceptual Positioning Map makes that competitive context explicit. It forces a business to choose the dimensions that matter most to its target audience and to assess honestly where it sits relative to alternatives. When positioning decisions are made without this competitive view, a brand can end up in an overcrowded space without realising it, or miss a genuine gap in the market that represents a real opportunity.

### When it matters most

A Perceptual Positioning Map is most useful when a business is defining or refreshing its brand positioning, entering a new market, or assessing the impact of competitive activity on its perceived position. It is also valuable when a brand is considering a repositioning and needs to understand the space it is moving into as well as the space it is moving from.

### AoM Connected Tools

***

{% content-ref url="/pages/94x8SqzRGgjLf6u7CCgw" %}
[Perceptual Positioning Map](/the-aom-model/layer-three-connected-tools/brand-strategy-tools/perceptual-positioning-map)
{% endcontent-ref %}

***


# Brand Expression

Definition of Brand Expression in the Anatomy of Marketing, including how a brand communicates, looks, sounds, and governs consistency across all touchpoints.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FxWArJCLMtsBFBJArqsBh%2FAoM%20Section_Divider_Green.png?alt=media&amp;token=304706af-4638-4ff2-8b24-c7a45aa6dc5d" alt="AoM Brand Expression section banner, a line-art icon of a full body figure with its skeleton visible, arms outstretched, on a green background."><figcaption></figcaption></figure>

### What is it?

Design where and how your brand is expressed across touchpoints.

### Why it matters

Like the skeleton, this Part gives structure to how decisions show up in the world. It ensures consistency across touchpoints. When this part is strong, decisions are expressed clearly and coherently. When this part is weak, expression becomes fragmented, inconsistent, and harder to recognise or trust.

### AoM Structure

***

{% columns %}
{% column width="25%" %}
*Section:*\
�&#xDCCD;***You are here***
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/79LnbvODuK48AmSWz1eF" %}
[Brand Expression](/the-aom-model/layer-two-fundamentals/brand-expression)
{% endcontent-ref %}

{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 1*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/osmx4FaWP7jBvG2U6B63" %}
[Brand Messaging](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging)
{% endcontent-ref %}

{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/AioRN8o3yAM78x4KdhfE" %}
[Platform Idea](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging/platform-idea)
{% endcontent-ref %}

{% content-ref url="/pages/Wo8quptwc5wjDq4v4Qt7" %}
[Messaging Strategy](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging/messaging-strategy)
{% endcontent-ref %}

{% content-ref url="/pages/HhHpgkFsVrKIJKQmgD0k" %}
[Channel Strategy (PESO)](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging/channel-strategy-peso)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 2*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/Vo9nhZIwbc92HWUjvXGe" %}
[Brand Design](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/ohW74Ui14gf9gbwrOTXk" %}
[Creative Principles](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/creative-principles)
{% endcontent-ref %}

{% content-ref url="/pages/emTTZmjB7FFIQ5FzCPCk" %}
[Verbal Identity](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/verbal-identity)
{% endcontent-ref %}

{% content-ref url="/pages/CWdx3iE5ZukVe30mzA1C" %}
[Sonic Identity](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/sonic-identity)
{% endcontent-ref %}

{% content-ref url="/pages/bwiMAtwC6MxRorASJX8V" %}
[Visual Identity](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/visual-identity)
{% endcontent-ref %}

{% content-ref url="/pages/7X6si7JzGLoThoZTAw00" %}
[Digital & Experience Design](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/digital-and-experience-design)
{% endcontent-ref %}

{% content-ref url="/pages/Q6WLGJXPFhu3SNqSkTi4" %}
[Physical & Spatial Design](/the-aom-model/layer-two-fundamentals/brand-expression/brand-design/physical-and-spatial-design)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 3*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/jP7KwnfeHtwejOLjhwzP" %}
[Brand Governance](/the-aom-model/layer-two-fundamentals/brand-expression/brand-governance)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/V34fnNsVpKTVBRdS3Jao" %}
[Guidelines & Systems](/the-aom-model/layer-two-fundamentals/brand-expression/brand-governance/guidelines-and-systems)
{% endcontent-ref %}

{% content-ref url="/pages/OMhLIPxxoceURgzjnSZ2" %}
[Brand Codes & Distinctive Assets](/the-aom-model/layer-two-fundamentals/brand-expression/brand-governance/brand-codes-and-distinctive-assets)
{% endcontent-ref %}

{% content-ref url="/pages/GC5cV2cVBhccZjaMbjRh" %}
[Internal Comms & Briefing](/the-aom-model/layer-two-fundamentals/brand-expression/brand-governance/internal-comms-and-briefing)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Messaging

Brand Messaging The decisions that define what a brand communicates, how that communication is structured, and the media logic that determines how it reaches its audience.


# Platform Idea

Definition of Platform Idea in the Anatomy of Marketing, including what it is, why it matters, and how it connects to messaging strategy and creative execution.

### What is it?

A Platform Idea is the central creative idea that defines how a brand expresses itself across all communications. Every campaign, product message, and piece of content should connect back to it. It is not always expressed as a tagline, but it functions as the creative foundation from which all brand expression is built.

***Also known as:*** *Brand Platform, Creative Platform, Brand Idea, Big Idea, Brand Concept*

### Why it matters

Without a Platform Idea, brand communications accumulate without a unifying thread. Campaigns feel disconnected, messaging varies by team or agency, and the brand becomes harder to recognise over time. A strong Platform Idea gives every piece of communication a shared creative logic, making the brand more coherent and more memorable. It sits above individual campaigns: those campaigns express it, they do not replace it.

### When it matters most

A Platform Idea becomes critical when a brand is being launched or repositioned, when communications feel inconsistent across channels or over time, or when a business is briefing multiple agencies or teams and needs a shared creative foundation for all of them to work from. It is also worth defining when a brand has a clear positioning but no consistent way of expressing it.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Messaging Strategy

Definition of Messaging Strategy in the Anatomy of Marketing, including what it is, why it matters, and how it connects to audience, platform idea, and channel strategy.

### What is it?

Messaging Strategy is the structured architecture of all key messages within a business or a defined area of the business. It maps how different messages relate to one another, showing which are foundational, which support them, and how they combine to build a coherent narrative across everything the brand communicates.

***Also known as:*** *Messaging Framework, Messaging House, Message Architecture, Communication Framework*

### Why it matters

Brands communicate across many touchpoints, teams, and channels simultaneously. Without a strategy governing how messages relate to one another, communication becomes inconsistent and the overall narrative becomes fragmented. A Messaging Strategy is as important for AI systems as it is for people: it provides the guardrails and constraints that ensure every response, piece of content, and communication reflects the same underlying logic. When the strategy is strong, the brand speaks with one voice regardless of who or what is doing the communicating.

### When it matters most

Messaging Strategy is most important when a business is briefing multiple teams or agencies, when AI is being used to generate or support brand communications, when the business is scaling and needs to maintain consistency across a growing organisation, or when different functions are producing content that pulls in different directions. It is also essential during a rebrand or repositioning, when the messages that defined the brand previously need to be replaced with a new coherent architecture.

### AoM Connected Tools

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{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Channel Strategy (PESO)

Definition of Channel Strategy in the Anatomy of Marketing, including the PESO model and how it connects paid, earned, shared, and owned media into a coherent approach.

### What is it?

Channel Strategy (PESO) is the strategic framework that defines which channels are available to a brand across Paid, Earned, Shared, and Owned media, what role each plays, and how they work together to reach and engage the right audiences. It gives the business a complete and structured view of its full channel landscape at the brand level. It is not a campaign plan, a distribution plan, or an execution schedule: it is the brand-level foundation from which all specific channel activation decisions are made.

***Also known as:*** PESO Strategy, Channel Architecture, Media Strategy, Channel Map

### Why it matters

Most businesses accumulate channels reactively rather than building them strategically. The result is familiar: owned channels are underutilised, earned channels are inconsistently pursued, and paid channels carry a disproportionate share of the communication burden. A Channel Strategy forces the business to take stock of its full channel landscape before deciding where to invest. It surfaces what is already available and performing, what is being underused, and where new investment would genuinely add reach or depth rather than simply adding cost.

Channel Strategy also applies beyond Promotion. PESO is a lens that cuts across all four Ps. Distribution decisions, product access models, and service delivery all have a channel dimension. A clear Channel Strategy ensures those decisions are made with the same rigour applied to promotional channels.

The distinction between Channel Strategy and Channel Plan is important. Channel Strategy sits in Brand Expression: it is relatively stable, brand-level thinking about which channels the business has a presence in and what role each plays over time. Channel Plan sits in Execution (P4): it is the specific activation of those channels for a defined campaign or initiative. Strategy sets the architecture. Planning activates it.

### When it matters most

Channel Strategy is most important when a business is planning significant brand or campaign activity, when marketing budgets are under pressure and channel efficiency needs to improve, or when a business is entering a new market and needs to understand which channels are available and appropriate. It is also valuable when a business has grown quickly and its channel mix has accumulated without strategic intent, making it difficult to understand what is driving results and what is not.

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### AoM Connected Tools

{% content-ref url="/pages/01bQFIvmojv5nn84wj85" %}
[Channel Strategy (PESO)](/the-aom-model/layer-three-connected-tools/brand-expression-tools/channel-strategy-peso)
{% endcontent-ref %}

***


# Brand Design

The decisions that define how a brand looks, sounds, and feels, across the creative disciplines that give it a consistent and recognisable presence.


# Creative Principles

Definition of Creative Principles in the Anatomy of Marketing, including what they are, why they matter, and how they function as assessment criteria across all creative work.

### What is it?

Creative Principles are the governing rules that define how a brand expresses itself creatively across all touchpoints and formats. They translate brand strategy and personality into practical creative direction, giving designers, writers, agencies, and the systems that support them a shared set of constraints and freedoms to work within.

***Also known as:*** *Brand Creative Guidelines, Creative Direction, Design Principles, Creative Framework*

### Why it matters

Without Creative Principles, brand expression is left to individual interpretation. Different people, teams, and systems make different decisions, and the brand begins to look and feel inconsistent. Creative Principles do not prescribe a single execution: they define the rules of the game, creating enough constraint to maintain coherence and enough freedom to allow creativity. This applies equally to human creatives and to AI systems generating brand content. An AI system without defined creative constraints will default to generic output. One with clearly defined principles produces work that is recognisably on brand. When Creative Principles are strong, every execution feels unmistakably like the same brand regardless of who or what produced it.

### When it matters most

Creative Principles become most important when a business is briefing multiple creative partners simultaneously, when brand expression has become inconsistent across channels or campaigns, or when a rebrand requires establishing a new creative direction from the ground up. They are also essential when AI tools are introduced into the creative process, since the quality and consistency of AI-generated output depends directly on the clarity of the constraints provided.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Verbal Identity

Definition of Verbal Identity in the Anatomy of Marketing, including what it is, why it matters, and how it connects to brand voice, tone, and communication.

### What is it?

Verbal Identity is the defined way a brand uses language: its tone of voice, writing style, vocabulary, and the specific words and phrases that are characteristic of how it communicates. It is the linguistic equivalent of visual identity, giving the brand a consistent and recognisable way of expressing itself in words across every touchpoint and every system that generates content on its behalf.

***Also known as:*** *Tone of Voice, Brand Voice, Copy Style, Brand Language*

### Why it matters

A brand is as recognisable through its language as through its visual identity. When Verbal Identity is well defined, the brand sounds the same whether a person or a system is doing the writing, across a social post, a customer response, a product description, or an automated communication. When it is absent, every writer and every AI tool defaults to their own interpretation, producing output that is inconsistent in register, vocabulary, and personality. For AI-generated content this is not a theoretical risk: it is the default outcome. Verbal Identity provides the specific parameters that determine whether AI output sounds like the brand or simply sounds like everything else.

### When it matters most

Verbal Identity is most critical when a business is building or rebuilding its brand, when content is being produced across multiple teams or channels simultaneously, or when AI tools are being introduced into the content production process. It is also worth revisiting when the brand's audience, positioning, or personality has shifted and the existing voice no longer reflects who the brand is or who it is speaking to.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Sonic Identity

Definition of Sonic Identity in the Anatomy of Marketing, including what it is, why it matters, and how it connects to brand recognition through audio and sound.

### What is it?

Verbal Identity is the defined way a brand uses language: its tone of voice, writing style, vocabulary, and the specific words and phrases that are characteristic of how it communicates. It is the linguistic equivalent of visual identity, giving the brand a consistent and recognisable way of expressing itself in words across every touchpoint and every system that generates content on its behalf.

***Also known as:*** *Tone of Voice, Brand Voice, Copy Style, Brand Language*

### Why it matters

A brand is as recognisable through its language as through its visual identity. When Verbal Identity is well defined, the brand sounds the same whether a person or a system is doing the writing, across a social post, a customer response, a product description, or an automated communication. When it is absent, every writer and every AI tool defaults to their own interpretation, producing output that is inconsistent in register, vocabulary, and personality. For AI-generated content this is not a theoretical risk: it is the default outcome. Verbal Identity provides the specific parameters that determine whether AI output sounds like the brand or simply sounds like everything else.

### When it matters most

Verbal Identity is most critical when a business is building or rebuilding its brand, when content is being produced across multiple teams or channels simultaneously, or when AI tools are being introduced into the content production process. It is also worth revisiting when the brand's audience, positioning, or personality has shifted and the existing voice no longer reflects who the brand is or who it is speaking to.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Visual Identity

Definition of Visual Identity in the Anatomy of Marketing, including what it is, why it matters, and how it connects to brand recognition through colour, typography, and imagery.

### What is it?

Visual Identity is the defined set of visual elements that represent a brand: its logo, colour palette, typography, imagery style, iconography, and the rules governing how these elements are used together. It is the visual system that makes a brand immediately recognisable across every touchpoint, format, and environment in which the brand appears.

***Also known as:*** *Brand Identity, Visual Brand System, Brand Design System, Brand Guidelines*

### Why it matters

Visual Identity creates recognition before a word is read. When it is strong and consistently applied, it builds familiarity and trust over time. When it is weak or inconsistently applied, the brand loses the compounding benefit of that recognition. Visual Identity is also the primary input for any system generating visual brand output. As AI image generation, design automation, and content production tools become more capable, the precision of the visual rules provided determines the consistency of the output. A well-documented Visual Identity gives any system, human or AI, the parameters needed to produce work that is recognisably on brand.

### When it matters most

Visual Identity becomes critical when a business is launching a new brand, undergoing a rebrand or brand refresh, expanding into new markets or channels, or finding that its current visual presentation has become outdated or inconsistent. It is also increasingly important as AI tools capable of generating visual content become more widely used: the more precisely the visual system is defined, the more useful and reliable those tools become in practice.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Digital & Experience Design

Definition of Digital and Experience Design in the Anatomy of Marketing, including what it is, why it matters, and how it connects to customer journeys and digital touchpoints.

### What is it?

Digital & Experience Design is the application of brand strategy, identity, and principles to digital touchpoints and customer experiences. It covers the design of websites, apps, digital products, and interactive experiences, ensuring they reflect the brand consistently while serving the functional needs of the customer at every point of interaction.

***Also known as:*** *UX Design, Digital Brand Design, Experience Design, CX Design, Product Design*

### Why it matters

Digital touchpoints are often the primary way customers encounter and interact with a brand. A brand that is compelling in its communications but inconsistent or poorly designed in its digital experience creates a disconnect that erodes trust. Beyond human experience, digital environments are also where AI systems most frequently operate on a brand's behalf: generating responses, personalising content, and guiding customer interactions. The quality of Digital & Experience Design determines whether those AI-driven interactions feel like a natural extension of the brand or an interruption to it. As AI becomes more embedded in digital customer experience, the standards set here become increasingly consequential.

### When it matters most

Digital & Experience Design becomes most important when a business is launching or redesigning a website, app, or digital product, when customer research reveals friction or inconsistency in digital touchpoints, or when the brand has been refreshed and the digital environment needs to be updated. It is also critical when AI tools are being introduced into digital customer experience, since the design standards and brand parameters provided to those systems directly shape the quality of the interactions they produce.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Physical & Spatial Design

Definition of Physical and Spatial Design in the Anatomy of Marketing, including what it is, why it matters, and how it connects to brand presence in physical environments.

### What is it?

Physical & Spatial Design is the application of brand strategy and identity to physical environments and spaces: retail stores, offices, event spaces, packaging, signage, and any other tangible expression of the brand in the physical world. It ensures the brand is expressed consistently and intentionally wherever customers or employees encounter it in person.

***Also known as:*** *Environmental Design, Retail Design, Brand Environment, Spatial Branding, Experiential Design*

### Why it matters

Physical spaces are among the most immersive brand experiences available. A well-designed physical environment communicates brand values, personality, and quality before a word is spoken. When Physical & Spatial Design is aligned with the rest of the brand system, it reinforces recognition and trust at every in-person touchpoint. It also serves as a reference point for any system involved in designing or specifying physical brand environments: the clearer and more structured the physical design standards, the more reliably they can be interpreted, applied, and maintained across locations, suppliers, and production partners.

### When it matters most

Physical & Spatial Design becomes most important when a business is opening or redesigning physical locations, launching a product that requires packaging design, or preparing for significant events or brand activations. It is also worth addressing when the physical expression of the brand has drifted from the broader brand system, or when a rebrand requires the physical environment to be updated to reflect the new direction.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Brand Governance

The decisions about what documentation, systems, and processes to put in place to manage brand consistency across teams, partners, and AI.


# Guidelines & Systems

Definition of Guidelines and Systems in the Anatomy of Marketing, including what they are, why they matter, and how they enable consistent brand application across teams.

### What is it?

Guidelines & Systems are the documented rules and operational infrastructure that govern how a brand is expressed and managed across the organisation. They translate brand strategy and identity into practical standards that any person or system can follow to produce consistently on-brand work.

***Also known as:*** *Brand Guidelines, Brand Standards, Brand Manual, Design System, Brand Governance Framework*

### Why it matters

A brand is only as consistent as the system governing it. Without documented guidelines, brand decisions are made from memory, preference, or precedent, and consistency degrades over time as teams, partners, and tools each interpret the brand differently. Guidelines & Systems solve this by making the rules explicit and accessible. This matters as much for AI systems as for people. An AI system given access to well-structured brand guidelines can apply them reliably and at scale. Without them, it defaults to generic output regardless of how capable the underlying model is. As AI becomes a more significant part of how brands produce and distribute content, the quality of the guidelines provided becomes a direct determinant of output quality.

### When it matters most

Guidelines & Systems become most important when a business is scaling, when it is working with multiple agencies or production partners, or when AI tools are being introduced into content and brand production workflows. They are also essential after a rebrand, when new standards need to be clearly documented and distributed to replace what came before. The absence of guidelines is most visible when something goes wrong: an off-brand execution, an inconsistent customer experience, or an AI-generated output that bears little resemblance to the brand.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Brand Codes & Distinctive Assets

Definition of Brand Codes and Distinctive Assets in the Anatomy of Marketing, including what they are, why they matter, and how they build brand recognition over time.

### What is it?

Brand Codes & Distinctive Assets are the specific elements that make a brand immediately recognisable without the brand name being present. They include visual, verbal, sonic, and sensory cues that audiences have learned to associate with the brand through repeated exposure: colours, shapes, characters, jingles, taglines, and other consistently applied signals.

***Also known as:*** *Brand Assets, Distinctive Brand Assets, Brand Cues, Brand Signals, Brand Codes*

### Why it matters

Recognition and differentiation are not the same thing. A brand can be different without being recognised, and recognised without being remembered. Distinctive Assets build the mental availability that drives choice at the moment of purchase. The more consistently these assets are used, the stronger the association becomes and the less cognitive effort customers need to identify the brand. For AI systems generating brand content, identifying which assets are distinctive and non-negotiable is critical. These are the elements that must appear consistently across all outputs, human or AI-generated, to maintain the brand's recognition in market. Distinctiveness is cumulative: every inconsistent use of a brand code erodes the association built by every consistent one.

### When it matters most

Brand Codes & Distinctive Assets become most important when a business is auditing the strength of its brand recognition, when a rebrand is being considered and the team needs to understand which existing assets have built equity worth retaining, or when brand consistency is being enforced across a large number of production partners, channels, or AI tools. They are also relevant when competitive activity threatens to erode a brand's distinctive position, making it harder for customers to identify and choose it quickly.

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### Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Internal Comms & Briefing

Definition of Internal Communications and Briefing in the Anatomy of Marketing, including what it is, why it matters, and how it connects brand standards to execution.

### What is it?

Internal Comms & Briefing is the structured approach a business takes to communicating brand strategy, direction, and standards internally, and to briefing the teams, partners, and systems responsible for bringing the brand to life. It ensures that the people and tools working on the brand are aligned on what the brand is, what it stands for, and how it should be expressed.

***Also known as:*** *Internal Brand Communications, Brand Briefing, Creative Briefing, Brand Onboarding*

### Why it matters

The quality of brand output is directly shaped by the quality of the briefing that precedes it. A weak or incomplete brief produces work that requires multiple rounds of revision, misses the strategic intent, or simply fails to represent the brand accurately. This applies to human teams and to AI systems equally. An AI system briefed with precise, structured brand information produces more useful and more on-brand output than one given a vague or incomplete prompt. Internal Comms & Briefing is also how brand decisions are cascaded across an organisation: without a structured approach, strategic decisions made at the top do not reliably reach the teams and partners responsible for execution, and the gap between brand intention and brand reality widens.

### When it matters most

Internal Comms & Briefing becomes most important during significant brand moments: a launch, a rebrand, a strategic pivot, or the introduction of new tools or partners into the brand production process. It is also critical when an organisation is growing and the informal channels through which brand knowledge was previously shared are no longer sufficient to maintain alignment. As AI tools become more embedded in brand production, briefing standards need to extend to how those systems are set up and instructed, since the clarity and completeness of the inputs provided to AI determines the usefulness and accuracy of its outputs.

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### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Execution (4Ps)

Definition of the Execution section in the Anatomy of Marketing (AoM), including how strategy is delivered across the marketing mix and how it connects to product, price, place, and promotion.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fl9GW0DUhJSzsz2Dhf3Np%2FAoM%20Section_Divider_Blue.png?alt=media&amp;token=e5b17083-6f33-4e3f-a921-911a00f45d58" alt="AoM Execution section banner, a featureless line-art head and shoulders silhouette on a blue background."><figcaption></figcaption></figure>

### What is it?

The Execution section contains the decisions that turn strategy into action across the marketing mix. It is structured around the 4Ps: Product, Price, Place, and Promotion. These four elements represent the core levers a business controls to deliver value to its market.

***Also known as:*** *Marketing mix, go-to-market, marketing execution*

### Why it matters

Like the face, Execution is what the world sees and experiences. When it is planned and delivered in alignment with Company Strategy and Brand Strategy, activity across the marketing mix works as a connected system rather than a collection of independent decisions. Without it, even strong strategies fail to translate into consistent, effective experience: effort is duplicated, investment is wasted, and the customer experience becomes fragmented across touchpoints.

{% hint style="info" %}

#### Editor's Note

**On GTM and marketing mix**

Go-to-market (GTM) and marketing mix are widely used but inconsistently defined. The AoM treats both as descriptions of Execution as a whole: the coordinated decisions across all four Ps that take a strategy to market. A GTM plan that addresses only one or two Ps is incomplete. Where GTM is used to refer specifically to a campaign or launch plan, that work sits within Campaign Plan in P4.

**On the 4Ps and alternative models**

The 4Ps were introduced by E. Jerome McCarthy in 1960 and remain the most widely adopted framework for organising marketing execution. The most common extension is the 7Ps, which adds People, Process, and Physical Evidence. These emerged from services marketing where the intangible nature of the offering made the original four feel insufficient.

The AoM retains the 4Ps because they are the most universally understood framework across industries, roles, and AI systems, and because the dimensions added by the 7Ps are already addressed within the AoM rather than requiring additional Ps.

Physical Evidence covers the tangible signals of an intangible service. In the AoM this sits in Physical & Spatial Design and Visual Identity in Brand Expression, and in Creative Concept and Campaign Plan in P4.

People covers both target audience and service delivery staff. In the AoM, target audience sits in Brand Strategy. People as a channel, including advocacy, sales teams, and service staff, sits in Distribution Model (P3) and Channel Strategy in Brand Expression.

Process covers the systems by which a service is delivered. In the AoM this sits in Product/Service Design & Development (P1) for operational design, and in Digital & Experience Design and Physical & Spatial Design in Brand Expression for the customer-facing experience.
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### AoM Structure

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*Section:*\
�&#xDCCD;***You are here***
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[Execution (4Ps)](/the-aom-model/layer-two-fundamentals/execution-4ps)
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*Sub-section 1*
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{% column width="75%" %}
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[Product / Service (P1)](/the-aom-model/layer-two-fundamentals/execution-4ps/product-service-p1)
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[Product / Service Design & Development](/the-aom-model/layer-two-fundamentals/execution-4ps/product-service-p1/product-service-design-and-development)
{% endcontent-ref %}

{% content-ref url="/pages/hOdXeM73DjcNDqeFTBm1" %}
[Product / Service Roadmap](/the-aom-model/layer-two-fundamentals/execution-4ps/product-service-p1/product-service-roadmap)
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{% column width="75%" %}
{% content-ref url="/pages/TE0Z63jkaut60hLklXYa" %}
[Price (P2)](/the-aom-model/layer-two-fundamentals/execution-4ps/price-p2)
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{% columns %}
{% column width="25%" %}

{% endcolumn %}

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[Pricing Model](/the-aom-model/layer-two-fundamentals/execution-4ps/price-p2/pricing-model)
{% endcontent-ref %}

{% content-ref url="/pages/HdKFPthXCVFAUHEhbpro" %}
[Pricing Plan](/the-aom-model/layer-two-fundamentals/execution-4ps/price-p2/pricing-plan)
{% endcontent-ref %}
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{% columns %}
{% column width="25%" %}
*Sub-section 3*
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{% content-ref url="/pages/8OdKbuNm7clFFDWHKzaN" %}
[Place/Distribution (P3)](/the-aom-model/layer-two-fundamentals/execution-4ps/place-distribution-p3)
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{% column width="25%" %}

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*Includes*

{% content-ref url="/pages/sJYg4DbUvqgWGKT2h34b" %}
[Distribution Model](/the-aom-model/layer-two-fundamentals/execution-4ps/place-distribution-p3/distribution-model)
{% endcontent-ref %}

{% content-ref url="/pages/gCOrRH6pNIhCnZiNyxVl" %}
[Distribution Plan](/the-aom-model/layer-two-fundamentals/execution-4ps/place-distribution-p3/distribution-plan)
{% endcontent-ref %}

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{% columns %}
{% column width="25%" %}
*Sub-section 4*
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{% column width="75%" %}
{% content-ref url="/pages/tNKJXoyeykppd7jAonqe" %}
[Promotion (P4)](/the-aom-model/layer-two-fundamentals/execution-4ps/promotion-p4)
{% endcontent-ref %}
{% endcolumn %}
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{% columns %}
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*Includes*

{% content-ref url="/pages/ad8jpCaItMoh2fTBaLQp" %}
[Creative Concept(s)](/the-aom-model/layer-two-fundamentals/execution-4ps/promotion-p4/creative-concept-s)
{% endcontent-ref %}

{% content-ref url="/pages/1SsJR4yw9f48Ck9yttUP" %}
[Channel Plan](/the-aom-model/layer-two-fundamentals/execution-4ps/promotion-p4/channel-plan)
{% endcontent-ref %}
{% endcolumn %}
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# Product / Service (P1)

The decisions that define what a business takes to market, covering the design, development, and roadmap of its products or services.


# Product / Service Design & Development

Definition of Product/Service Design & Development in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to address it.

### What is it?

Product/Service Design & Development is the set of decisions a business makes about what it offers to its market: what it builds, creates, sources, or delivers, and how that offering is shaped to create value for a defined audience. It covers all product and service types equally, from physical goods and digital products to professional services and AI-powered offerings.

***Also known as:*** *Product Development, Service Design, Product Management, Research & Development, Product Innovation*

### Why it matters

The product or service is the primary vehicle through which a business delivers its value proposition. Without a clear connection to Company Strategy, Brand Strategy, and target audience, even a genuinely strong product can fail to find its market. The AoM does not prescribe where a business should start: some begin with a strategy and build a product to serve it, others begin with a product idea and build the strategy around it. What matters is that the relationship between the product or service and the rest of the marketing system is ultimately coherent. A product without a clear audience, a brand that can carry it, and a plan to take it to market is an incomplete commercial proposition regardless of its intrinsic quality.

### When it matters most

Product/Service Design & Development decisions become critical when a business is launching a new offering, when customer or market feedback reveals a gap between what the product delivers and what the audience needs, or when competitive pressure requires the business to evolve what it offers. It is also relevant whenever Brand Strategy changes significantly: a new positioning or target audience may require the product or service to adapt to maintain alignment between what the brand promises and what the business actually delivers.

***

### Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***

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### AoM Section

{% content-ref url="/pages/gcTFe2IctWFgIaxAINPx" %}
[Execution (4Ps)](/the-aom-model/layer-two-fundamentals/execution-4ps)
{% endcontent-ref %}

### AoM Sub-section

{% content-ref url="/pages/mYQbq4mNi2mfM6TNlFY6" %}
[Product / Service (P1)](/the-aom-model/layer-two-fundamentals/execution-4ps/product-service-p1)
{% endcontent-ref %}
{% endcolumn %}

{% column %}

### Connected Tools

{% content-ref url="/pages/WvTn90OuFZNPGikJcba1" %}
[Broken mention](broken://pages/WvTn90OuFZNPGikJcba1)
{% endcontent-ref %}

{% endcolumn %}
{% endcolumns %}


# Product / Service Roadmap

Definition of Product/Service Roadmap in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Product/Service Roadmap is the structured plan for how a business's product or service offering will evolve over time. It maps what is being built, developed, or improved, in what sequence, and toward what strategic outcome. It gives teams across the business a shared view of where the offering is headed and why, making it possible to plan marketing, sales, and operational activity in advance rather than reactively.

***Also known as:*** *Product Roadmap, Service Roadmap, Development Pipeline, Product Strategy*

### Why it matters

Without a roadmap, product and service development tends to be reactive: responding to immediate pressures rather than building toward a coherent strategic destination. A roadmap makes direction explicit and shared. Marketing, sales, and customer success teams can plan ahead. Investment decisions can be sequenced deliberately. Stakeholders across the business have a common reference point for what is coming and when. The roadmap also surfaces conflicts early: when what the product team is building does not align with the audience the brand team is targeting, or the channels the distribution plan depends on, those misalignments are easier to identify and resolve before they become costly.

### When it matters most

A Product/Service Roadmap is most important when a business is scaling its offering, when multiple teams need to coordinate around a shared development timeline, or when customer or market feedback is pointing toward significant changes that need to be sequenced carefully. It is equally relevant for digital products, physical goods, and services: the terminology originates in digital product development but the underlying discipline of mapping how an offering evolves over time applies across all product and service types.

***

### Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Price (P2)

The decisions that define how a business structures and applies its pricing, balancing how value is captured with how it is presented to the market.


# Pricing Model

Definition of Pricing Model in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Pricing Model is the strategic framework that determines how a business charges for its products or services. It defines the structure of pricing: whether the business charges per unit, by subscription, by usage, by outcome, or through another mechanism, and how that structure reflects the value the business creates for customers and the market it operates in.

***Also known as:*** *Revenue Model, Pricing Strategy, Commercial Model, Monetisation Model*

### Why it matters

Pricing is one of the most direct expressions of how a business understands the value it creates and the market it serves. The wrong pricing model creates friction at the point of purchase, misaligns the business's incentives with its customers' interests, or leaves value on the table. The right model reinforces the value proposition, makes the buying decision easier, and creates a commercial structure that is sustainable over time. Pricing decisions also signal positioning: price communicates quality, accessibility, and competitive intent in ways that other marketing activity cannot fully replicate. Pricing research and competitive pricing intelligence sit in Data & Insights and inform the decisions made here.

### When it matters most

Pricing Model decisions are most critical when a business is launching a new product or service, entering a new market, or responding to significant competitive or market pressure. They are also worth revisiting when customer acquisition costs are rising, when conversion rates are declining without a clear cause, or when the business's cost structure has changed significantly enough to make the existing model unsustainable.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Pricing Plan

Definition of Pricing Plan in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Pricing Plan is the operational expression of a Pricing Model: the specific tiers, packages, rates, and terms at which a business offers its products or services to different customer segments. Where the Pricing Model sets the strategic structure, the Pricing Plan sets the detail that customers and sales teams actually work with.

***Also known as:*** *Pricing Tiers, Rate Card, Pricing Structure, Price List*

### Why it matters

A well-designed Pricing Plan makes the buying decision clearer and easier for customers while optimising the commercial outcome for the business. Poorly structured plans create confusion, undermine perceived value, or inadvertently cannibalise higher-value tiers. The Pricing Plan is a key operational input for sales and marketing teams: it defines what they are selling, at what price points, and to whom. When it is clear and coherent it accelerates the sales process. When it is complex or inconsistent it creates friction at exactly the moment a customer is deciding whether to buy.

### When it matters most

A Pricing Plan needs attention when a business is launching a new product or service, when the current plan is creating confusion or friction in the sales process, or when customer segmentation has evolved and the existing tiers no longer map cleanly to the audiences the business is serving. It is also worth reviewing when a significant competitive pricing shift makes the existing plan feel misaligned with the market.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Place/Distribution (P3)

The decisions that define how a brand is brought to market through campaigns, covering the creative concept that gives them shape and the channels that delivers them.


# Distribution Model

Definition of Distribution Model in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need to define it.

### What is it?

A Distribution Model is the strategic framework that defines how a business gets its products or services to its customers. It determines whether the business sells directly, through intermediaries, through digital platforms, through physical retail, or through a combination, and why that approach best serves both the customer and the business. Distribution decisions span all channel types: Owned, Shared, Earned, and Paid routes to market each have a role depending on the product, the audience, and the competitive context.

***Also known as:*** Go-to-Market Model, Route to Market Strategy, Sales Model, Route to Market

### Why it matters

The way a product or service reaches a customer is as much a part of the value proposition as the product itself. A business with a strong offering and a poorly matched distribution model will consistently underperform. Distribution decisions shape the customer experience, the cost of acquisition, the speed of market penetration, and the degree of control the business retains over how its brand is represented at the point of sale. As digital and physical channels have multiplied, distribution decisions have become more complex and more consequential. The businesses that perform best are those that make these choices deliberately rather than by default. Distribution intelligence and channel performance data sit in Data & Insights and inform the decisions made here.

### When it matters most

Distribution Model decisions are most critical when a business is launching in a new market, when a new product requires a different route to market than existing offerings, or when changes in customer behaviour have made existing distribution channels less effective. They are also worth revisiting when a new channel represents a genuine opportunity, or when existing channel relationships are creating constraints on growth or brand control.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Distribution Plan

Definition of Distribution Plan in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Distribution Plan is the operational expression of a Distribution Model: the specific channels, partners, territories, timelines, and commercial arrangements through which a business will get its products or services to market. Where the Distribution Model sets the strategic direction, the Distribution Plan sets the execution detail that makes distribution actually happen.

***Also known as:*** *Channel Plan, Go-to-Market Plan, Sales Channel Plan, Route to Market Plan*

### Why it matters

A Distribution Plan translates strategic channel decisions into coordinated action across sales, logistics, marketing, and partner management. Without it, distribution decisions remain aspirational: the business knows where it wants to distribute but has not resolved the operational questions that determine whether it can. The plan also provides a shared reference point for teams who need to align their activities around the same timeline and channel priorities, reducing duplication and ensuring that investment in different channels is coordinated rather than competing. As distribution increasingly spans physical and digital environments simultaneously, the operational complexity of getting this right has grown significantly.

### When it matters most

A Distribution Plan is most important when a business is entering a new market or launching a new product, when a significant change in distribution strategy requires teams to reorient their activities, or when channel performance has declined and the business needs to reassess how it is going to market. It is also relevant when a business is scaling and the informal coordination that worked at a smaller size is no longer sufficient to maintain consistency across channels, partners, and territories.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Promotion (P4)

The decisions that define how a business communicates its offering to market. Includes Creative Concept and Channel Plan.


# Creative Concept(s)

Definition of Creative Concept in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Creative Concept is the central idea that drives a specific promotional initiative. It translates the brand's Messaging Strategy and Platform Idea into a concrete, executable creative direction for a defined purpose, audience, and channel set. Where the Platform Idea is the enduring creative foundation of the brand, a Creative Concept is initiative-specific: it is the idea behind this campaign, this launch, or this communication.

***Also known as:*** *Campaign Concept, Campaign Idea, Creative Territory, Big Idea, Campaign Theme*

### Why it matters

A strong Creative Concept gives a promotional initiative coherence and memorability. Without it, execution across channels becomes a collection of disconnected pieces that may each be competent but do not add up to a unified impression. The concept is the bridge between strategy and execution: it ensures that the creative choices made across formats, channels, and production partners are all pulling in the same direction. It also provides the brief against which all executions can be evaluated: does this work express the concept, or does it drift from it?

A Creative Concept can be as simple as the idea behind a single print ad or as complex as the central idea for a global multi-market campaign. Either way the relationship holds: the concept defines what is being communicated and the idea behind it, and the Channel Plan defines where and how it will be activated. The concept comes first. It shapes the plan.

A well-defined concept is also the critical input for any system generating campaign content, whether that is a production team, an agency, or an AI tool. The clearer and more specific the concept, the more coherent and on-brand the output.

**From concept to production**

The Creative Concept informs but does not replace production. A great idea poorly executed is still poor. Once the concept is defined, production translates it into the actual assets, content, and materials needed to activate it across channels. The shape of production varies enormously depending on the concept and the channels involved: a film production, a photography shoot, a copywriting brief, a digital build, or a combination of all of these. Production sits outside the AoM's fundamental structure but is an essential step between the concept and the Channel Plan activation.

### When it matters most

A Creative Concept is needed for every significant promotional initiative. It is most important when multiple executions are being produced across multiple channels, when external creative partners are being briefed, or when a campaign needs to build recognition and impact over time. It is also the critical input for any AI system being used to generate campaign content: a well-defined Creative Concept gives AI the constraints and direction needed to produce work that is coherent and on brand rather than generic.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Channel Plan

Definition of Channel Plan in the Anatomy of Marketing (AoM), including what it is, why it matters, and when businesses need one.

### What is it?

A Channel Plan is the operational document that defines how a specific promotional initiative will be activated across channels. It specifies which channels will be used, what content will be produced and deployed in each, to which audience, at what investment level, and over what timeframe. It is the execution layer of the Channel Strategy, applied to a specific initiative rather than the brand as a whole.

***Also known as:*** *Media Plan, Campaign Plan, Go-to-Market Plan, Activation Plan, Media Schedule*

### Why it matters

A Channel Plan translates the Creative Concept and Channel Strategy into coordinated action. Without it, channel decisions are made reactively and independently: different teams activate different channels without a shared view of how they connect, how investment is allocated, or what the combined effect should be. The Channel Plan ensures that activity across Paid, Earned, Shared, and Owned channels is sequenced and integrated rather than fragmented. It also makes the trade-offs explicit: which channels are being prioritised, at what cost, and why.

The Channel Plan contains both the channel decisions and the content decisions for a specific initiative. What needs to be produced, by whom, and for which channels are all part of the plan. This is what distinguishes it from Channel Strategy: Channel Strategy sets the brand-level architecture. The Channel Plan specifies what is being activated, when, and how for this initiative.

**Content plans within the Channel Plan**

Depending on the scale and complexity of the initiative, a Channel Plan will often contain or inform more granular content plans: a social content calendar, an email sequence, a paid media schedule, an earned media approach, or an owned content programme. These are natural sub-documents of the Channel Plan rather than separate strategic decisions. They translate the plan into the specific content requirements for each channel, which in turn inform the production brief.

**The relationship with production**

The Channel Plan defines what needs to be made and where it will run. Production turns that into reality. A well-structured Channel Plan makes the production requirements explicit, reduces the risk of gaps and duplication, and gives production teams a clear brief for what is needed, by when, and for which channels. The quality of production directly affects the quality of the outcome: the Channel Plan and production are sequential steps in the same process.

### When it matters most

A Channel Plan is needed for every significant promotional initiative. It is most critical when a business is coordinating activity across multiple channels simultaneously, when multiple agencies or teams are working on the same initiative and need a shared operational reference, or when budget allocation decisions need to be made explicitly rather than by default. It is also essential when a business is launching a new product, entering a new market, or running a time-sensitive campaign where sequencing and coordination across channels directly affects the outcome.

### AoM Connected Tools

***

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}

***


# Data & Insights

The intelligence, data, and research that keeps decisions grounded in what is actually happening in the market, the business, and the customer.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FQlSS0ZfXLWRmkFUBkDt4%2FAoM%20Section_Divider_Purple.png?alt=media&amp;token=2142a3df-eb9b-4572-a1ff-351ce5f7fbbd" alt="AoM Data &#x26; Insights section banner, five line-art sensory icons, an eye, a nose, a hand, an ear, and a mouth, arranged in the layout of a face, on a purple background."><figcaption></figcaption></figure>

### What is it?

Observe, interpret, and apply insights to inform better decisions.

### Why it matters

Like the senses, this Part informs decisions through observation and feedback. It allows the organisation to learn from what is happening in the market. When this part is strong, decisions improve over time based on real signals. When this part is weak, decisions are made without context, and the organisation continues to act without seeing, hearing, or learning from what is actually happening.

### AoM Structure

***

{% columns %}
{% column width="25%" %}
*Section:*\
�&#xDCCD;***You are here***
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/MNrEApucMBFs8MmMCbVG" %}
[Data & Insights](/the-aom-model/layer-two-fundamentals/data-and-insights)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 1*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/3HBMzECt7BzPtc8jlLtb" %}
[Market Intelligence](/the-aom-model/layer-two-fundamentals/data-and-insights/market-intelligence)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/u3cH7EPlsiDDvBA6AVix" %}
[Environmental Scanning](/the-aom-model/layer-two-fundamentals/data-and-insights/market-intelligence/environmental-scanning)
{% endcontent-ref %}

{% content-ref url="/pages/6sPbvedrBxiAS4f9nkhU" %}
[Demand & Category Trends](/the-aom-model/layer-two-fundamentals/data-and-insights/market-intelligence/demand-and-category-trends)
{% endcontent-ref %}

{% content-ref url="/pages/48FQnkYv8HNxf9dFefLe" %}
[Competitor Intelligence](/the-aom-model/layer-two-fundamentals/data-and-insights/market-intelligence/competitor-intelligence)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 2*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/oGcapKMDfMQaI1LAXisM" %}
[Performance Intelligence](/the-aom-model/layer-two-fundamentals/data-and-insights/performance-intelligence)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/MbkyPgDtocq6GDC7O8Ur" %}
[Commercial Performance](/the-aom-model/layer-two-fundamentals/data-and-insights/performance-intelligence/commercial-performance)
{% endcontent-ref %}

{% content-ref url="/pages/4dnmxTrQcood9wxqMBdI" %}
[Marketing Effectiveness](/the-aom-model/layer-two-fundamentals/data-and-insights/performance-intelligence/marketing-effectiveness)
{% endcontent-ref %}

{% content-ref url="/pages/eCp4ptywFgWgSi85vqNg" %}
[Brand Health](/the-aom-model/layer-two-fundamentals/data-and-insights/performance-intelligence/brand-health)
{% endcontent-ref %}

{% content-ref url="/pages/5p98bTNgxqVdy1OGKOuQ" %}
[Experience Audit](/the-aom-model/layer-two-fundamentals/data-and-insights/performance-intelligence/experience-audit)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***

{% columns %}
{% column width="25%" %}
*Sub-section 5*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/pEdBN8pEx1Fqfku6HrUT" %}
[Customer Intelligence](/the-aom-model/layer-two-fundamentals/data-and-insights/customer-intelligence)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}

{% endcolumn %}

{% column width="75%" %}
*Includes*

{% content-ref url="/pages/aKBFM1DEthkbG4x14NjQ" %}
[Customer Research](/the-aom-model/layer-two-fundamentals/data-and-insights/customer-intelligence/customer-research)
{% endcontent-ref %}

{% content-ref url="/pages/vJX45oFr4wdakO8Exl5r" %}
[Behavioural Analysis](/the-aom-model/layer-two-fundamentals/data-and-insights/customer-intelligence/behavioural-analysis)
{% endcontent-ref %}

{% content-ref url="/pages/cZ9AkCxZRz4hoy65ArO8" %}
[Pricing Research](/the-aom-model/layer-two-fundamentals/data-and-insights/customer-intelligence/pricing-research)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Market Intelligence

The intelligence gathered on the environment, category demand, and competitive landscape to inform how the business reads and responds to its market.


# Environmental Scanning

How the Anatomy of Marketing defines Environmental Scanning, including what it is, why it matters, and when businesses need to address it.

### What is it?

Track the macro forces and external signals that shape the market, including political, economic, social, technological, legal, and environmental forces, and the risk signals within them.

***Also known as:*** *PESTLE analysis, macro scanning, horizon scanning, risk watch*

### Why it matters

Businesses that scan their environment consistently are less likely to be caught off guard by shifts that were visible in advance. Environmental signals rarely arrive as sudden events. They accumulate as weak signals before they become strong ones. Organisations that read them early have more time to adapt strategy, adjust investment, and avoid decisions built on conditions that no longer hold.

### When it matters most

Environmental Scanning is most critical during periods of market disruption, regulatory change, or economic uncertainty. It is also valuable during strategic planning cycles, when assumptions about the operating environment need to be tested before commitments are made. Businesses entering new markets or geographies should treat it as a prerequisite.

***

### Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Demand & Category Trends

How the Anatomy of Marketing defines Demand & Category Trends, including what it is, why it matters, and when businesses need to address it.

### What is it?:

Read the size, direction, and shifts in category demand, including demand signals, category growth and contraction, and changes in what buyers want.

***Also known as:*** *Category analysis, demand sensing, market sizing, demand signals*

### Why it matters

Demand is not static. Categories grow, contract, and shift in composition. Businesses that track demand trends can prioritise investment in areas of genuine growth, avoid over-committing to declining categories, and spot emerging needs before competitors do. Without this view, resource allocation is based on assumption rather than signal.

### When it matters most

Demand & Category Trends is most relevant during annual planning, portfolio reviews, and product or service development cycles. It is particularly important when a business is considering entering or exiting a category, when growth has stalled without an obvious internal cause, or when customer behaviour appears to be shifting faster than expected.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Competitor Intelligence

How the Anatomy of Marketing defines Competitor Intelligence, including what it is, why it matters, and when businesses need to address it.

### What is it?

Understand how competitors compete: their strategy, distribution, and brand strength. Includes competitive audit, distribution intelligence, and competitor brand strength.

***Also known as:*** *Competitive analysis, competitive intelligence, competitive audit*

### Why it matters

Competitive position is relative. A business can improve on every internal measure and still lose ground if competitors are moving faster or more effectively. Competitor Intelligence gives the organisation a clear view of how it is positioned relative to others, where competitors are investing, how they are reaching the market, and how their brand is perceived. This view is essential for positioning decisions and resource prioritisation.

### When it matters most

Competitor Intelligence is most critical when a new competitor enters the market, when a competitor makes a significant move (a rebrand, a new product, a pricing change, or a channel shift), or when the business is reviewing its own positioning or go-to-market strategy. It should also form part of any major investment decision where competitive response is a relevant factor.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Performance Intelligence

The data and analysis that tracks how well the business is delivering, covering commercial results, marketing effectiveness, brand health, and customer experience.


# Commercial Performance

How the Anatomy of Marketing defines Commercial Performance, including what it is, why it matters, and when businesses need to address it.

### What is it?:

Review the commercial results of the business: revenue, margin, growth, and pipeline.

***Also known as:*** *Commercial review, business performance review*

### Why it matters

Commercial Performance is the primary accountability signal for marketing. It connects activity to outcomes, showing whether the business is growing, where growth is coming from, and whether margins are sustainable. Without a clear view of commercial results, investment decisions are made without a reliable sense of what is working and what is not.

### When it matters most

Commercial Performance review is relevant at every planning and reporting cycle. It becomes particularly important when growth slows or stalls, when the business is preparing for investment or acquisition, when a new product or market entry needs to be evaluated, or when there is disagreement about where marketing is creating value.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Marketing Effectiveness

How the Anatomy of Marketing defines Marketing Effectiveness, including what it is, why it matters, and when businesses need to address it.

### What is it?

Establish what marketing activity actually caused, and where to invest next. Includes marketing mix modelling, attribution, incrementality and lift testing, test-and-learn routines, media effectiveness, and channel scorecards.

***Also known as:*** *Marketing effectiveness, performance measurement, marketing mix modelling, MMM*

### Why it matters

Spend without causality is spend without accountability. Marketing Effectiveness moves the organisation beyond reporting on outputs (impressions, clicks, leads) to understanding which activity drove real commercial results and by how much. This is what makes the case for marketing investment credible at board level and what enables smarter allocation across channels, campaigns, and time horizons.

### When it matters most

Marketing Effectiveness is most critical during budget setting and reallocation cycles, when the business needs to justify or defend marketing investment, when channel mix decisions are under review, or when there is pressure to cut spend and the organisation needs evidence to protect what is working. It is also essential when scaling activity, to ensure growth is driven by genuine effectiveness rather than increased spend alone.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Brand Health

How the Anatomy of Marketing defines Brand Health, including what it is, why it matters, and when businesses need to address it.

### What is it?

Track how the business's own brand is performing over time, including awareness, consideration, preference, and equity.

***Also known as:*** *Brand tracking, brand equity monitoring, brand measurement*

### Why it matters

Brand strength is a leading indicator of commercial performance. Businesses with high awareness, strong consideration, and clear preference typically convert more efficiently, retain customers longer, and command better margins. Brand Health tracking gives the organisation an early signal of whether its brand is building or eroding before the effects show up in commercial results.

### When it matters most

Brand Health tracking is most valuable as a continuous discipline rather than a one-off exercise, since trends matter more than single data points. It becomes particularly important after a major brand investment, a rebrand or repositioning, a reputational event, or when commercial performance is declining and the cause is unclear. It is also relevant before a significant pricing or product change, to understand the brand equity that supports or limits those moves.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Experience Audit

How the Anatomy of Marketing defines Experience Audit, including what it is, why it matters, and when businesses need to address it.

### What is it?

Assess how well the business delivers the customer experience across the journey.

***Also known as:*** *CX audit, service delivery audit*

### Why it matters

A business can have a strong brand and effective marketing and still lose customers at the point of delivery. The Experience Audit examines the experience the business actually provides against the experience it intends to provide. Gaps between the two are where trust is lost and where retention suffers. Identifying and closing those gaps is one of the highest-return investments a business can make.

### When it matters most

Experience Audit is most valuable when customer retention is declining, when NPS or satisfaction scores are falling, when complaints are increasing, or when the business has invested in brand or marketing but commercial results are not improving as expected. It is also a prerequisite for any significant service redesign or customer experience investment.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Customer Intelligence

The research and analysis that builds understanding of customers independent of the business, covering what they need, what they do, and what they value.


# Customer Research

How the Anatomy of Marketing defines Customer Research, including what it is, why it matters, and when businesses need to address it.

### What is it?

Understand customer needs, motivations, and attitudes. The attitudinal lens: what customers think and want.

***Also known as:*** *Consumer research, customer insight, jobs-to-be-done*

### Why it matters

Strategy built on assumptions about customers is strategy built on risk. Customer Research replaces assumption with evidence, giving the organisation a reliable picture of what customers actually need, what they value, and what drives their decisions. This is the foundation for positioning, messaging, product development, and experience design. Without it, the business is optimising for a customer it has imagined rather than the one that exists.

### When it matters most

Customer Research is most critical before major strategic decisions: entering a new market, launching a new product or service, repositioning the brand, or redesigning the customer experience. It is also valuable when performance is declining without an obvious cause, when messaging is not resonating, or when the business has grown quickly and has lost direct contact with the customers it originally served.

***

#### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Behavioural Analysis

How the Anatomy of Marketing defines Behavioural Analysis, including what it is, why it matters, and when businesses need to address it.

### What is it?

Understand what customers actually do, from observed behaviour and usage. The behavioural lens: what customers do, as distinct from what they say.

***Also known as:*** *Behavioural insight, behavioural analytics*

### Why it matters

What customers say and what they do are often different. Behavioural Analysis grounds strategy in observed reality rather than stated intent, revealing patterns that attitudinal research cannot capture: where customers drop off, which features they actually use, how their behaviour changes over time, and what triggers action. This makes it an essential complement to Customer Research, not a substitute for it.

### When it matters most

Behavioural Analysis is most valuable when conversion rates are lower than expected, when product usage does not match design intent, when retention is a challenge, or when the business needs to understand the actual customer journey rather than the assumed one. It is also relevant when testing new features, channels, or experiences, where observed behaviour is the most reliable signal of what is working.

***

### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Pricing Research

How the Anatomy of Marketing defines Pricing Research, including what it is, why it matters, and when businesses need to address it.

#### What is it?

Understand how customers value the offer and what they will pay. The economic lens: how customers value the offer.

***Also known as:*** *Willingness-to-pay research, price sensitivity analysis, conjoint analysis*

#### Why it matters

Pricing is one of the most consequential decisions a business makes and one of the least researched. Pricing Research gives the organisation an evidence base for pricing decisions, revealing how customers perceive value, where price sensitivity sits, and what thresholds affect purchase decisions. Pricing set without this insight is either leaving money on the table or creating friction that suppresses demand unnecessarily.

#### When it matters most

Pricing Research is most critical before a new product or service launch, when a price increase is being considered, when a competitor has made a significant pricing move, or when conversion rates suggest the current price point is creating friction. It is also relevant during portfolio rationalisation, when the business needs to understand how customers value different tiers or configurations of the offer.

***

#### AoM Connected Tools

{% hint style="info" %}
No AoM tool has been mapped to this fundamental yet. Know one that fits? Recommend it. Free AoM registration required.
{% endhint %}


# Investment

Definition of Investment in the Anatomy of Marketing (AoM), including how decisions in time, energy, and money are informed by data and insight, and how short- and long-term priorities are balanced.

### What is it?

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FWQdlqMJ8aknkUgZpNBZe%2FAoM%20Section_Divider_Red.png?alt=media&amp;token=ca525385-c866-45b6-905f-42e871d7bfa0" alt="AoM Investment section banner, a line-art droplet inside a circular arrow representing flow, on a red-orange background."><figcaption></figcaption></figure>

Focus resources and attention where they matter most, across both human and AI-enabled activities.

### Why it matters

Like blood flow in the body, this Part determines where decisions are supported with time, money, and attention. Areas that receive consistent investment can function and grow, while areas that do not weaken over time. When this part is strong, decisions are properly resourced and can be executed effectively. When this part is weak, decisions exist but cannot be acted on, or the wrong areas receive support.

***

### Aom Structure

{% columns %}
{% column width="25%" %}
*Section:*\
�&#xDCCD;***You are here***
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/7Bv4go5qSjGwytesc3Fw" %}
[Investment](/the-aom-model/layer-two-fundamentals/investment)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Layer 3: Connected Tools

The Connected Tools layer connects best-in-class marketing frameworks and models into a structured system for consistent application across teams and workflows.

<div align="left" data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FGz9RyxGtQfsBjOyuhodA%2FAoM%20Model_Layer%203_Thumb.png?alt=media&amp;token=bc6ca10c-3fa2-4f9c-8685-244eb05dd0e6" alt="" width="163"><figcaption></figcaption></figure></div>

### What is it?

The Connected Tools layer is the application layer of the AoM.

It brings together best-in-class frameworks, models, and guides, and structures them within the AoM so they can be used as part of a connected system. These tools are designed and adapted from established thinking, with clear attribution. Each tool is mapped to a specific part of the model and designed to work alongside others, enabling teams to apply them in context rather than in isolation.

### Why it matters

Most organisations already use frameworks. The issue is not access to tools, but how they are selected, interpreted, and applied.

Teams often spend time sourcing frameworks, debating which to use, or applying them inconsistently. Many of these tools were developed in different contexts and were not designed to work together.

This creates friction and slows progress.

The Connected Tools layer removes this overhead by structuring how proven frameworks are used within a shared system.

### How it helps teams

• Apply best-in-class thinking without needing to source or validate it

• Work from a consistent set of tools across functions

• Collaborate more effectively using shared structures

### How it helps AI

Provide structured and connected inputs, enabling frameworks to be applied with greater consistency and relevance.

This layer enables action. It turns the AoM from a way of understanding and structuring marketing into a system that can be applied in practice across teams, workflows, and technologies.

***


# Company Strategy Tools


# Purpose/Vision/Mission/Values Framework

A downloadable AoM tool for defining and connecting the four North Star statements that guide a company, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FHshOXK74nYZP7vu76XYe%2FAoM_CompanyStrategy_Purpose-Vision-Mission-Values%20Framework_Post%20image_840x470.png?alt=media&amp;token=6d6c8bc2-a0f1-4bd1-80df-3fd4a7836ca9" alt="AoM Purpose/Vision/Mission/Values Framework tool, a blank template mapping the four statements, Purpose, Vision, Mission, and Values, each against its company narrative prompt and organisational function, Inspirational, Aspirational, Strategic, and Behavioural."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Purpose/Vision/Mission/Values Framework maps the four statements that define what guides a company and shows how they connect to one another. The critical insight behind this framework is that these four elements cannot be answered independently. Each one constrains and informs the others. A Purpose that is not reflected in the Mission is inspiration without commitment. Values that are not anchored to Purpose risk becoming a list of aspirational traits rather than genuine behavioural commitments.

This interdependence is what makes the framework distinctive. Most organisations develop Purpose, Vision, Mission, and Values separately, often at different times, by different teams, and without a governing structure that shows how they relate. The result is that each statement may be well-crafted in isolation but incoherent as a system. The framework exists to prevent this.

These decisions belong in Company Strategy. Purpose in particular is frequently treated as a marketing or communications exercise: something to be expressed externally rather than used internally to make decisions. When that happens, the result is purpose washing: a stated belief that does not reflect how the business actually operates. The framework positions all four statements as strategic, not promotional.

The framework follows a narrative cascade. Purpose answers why the organisation exists. Vision describes the future it is working toward. Mission defines how it will get there. Values describe how people will behave along the way.

{% hint style="info" %}

### **Framework Content**

The Purpose/Vision/Mission/Values Framework is structured as a cascade of four connected statements, each with a defined organisational function and a company narrative prompt.

**Purpose (Shared Belief).** Organisational function: Inspirational. Company narrative prompt: "We believe in..." Purpose defines the shared belief that drives the organisation beyond commercial outcomes. It is the foundation from which the other three statements are built.

**Vision (Aspirational).** Organisational function: Aspirational. Company narrative prompt: "So we aspire to..." Vision describes the future the organisation is working toward. It flows directly from Purpose: if Purpose is the why, Vision is the what the organisation is reaching for.

**Mission (Strategic).** Organisational function: Strategic. Company narrative prompt: "To get there, we will..." Mission defines how the organisation will achieve its Vision. It is more concrete than Vision and more durable than a plan. It narrows the field of strategic options without prescribing execution.

**Values (Behavioural).** Organisational function: Behavioural. Company narrative prompt: "And along the way, we will..." Values define how people in the organisation are expected to make decisions and treat each other on the way to achieving the Vision and Mission. They are not aspirational: they are the behavioural standard the organisation holds itself to.

The framework is read as a connected narrative: We believe in \[Purpose]. So we aspire to \[Vision]. To get there, we will \[Mission]. And along the way, we will \[Values]. The coherence of that narrative is the test of whether the four statements are genuinely connected.
{% endhint %}

### References

The Purpose/Vision/Mission/Values Framework was originated by Kieran Antill and Ross Hastings and published as The Purpose Framework by Ne-Lo (2020). While substantial bodies of work exist on each of the four elements individually, including Simon Sinek's work on purpose, Jim Collins and Jerry Porras's Built to Last (1994), and Patrick Lencioni's The Advantage (2012), the AoM framework is distinctive in treating the four as an interdependent system that must be developed together rather than independently. The framework was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), standardising the cascade structure, language, and colour coding within the AoM design system.

[*See All AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/IdrelkFQAyOovjTC2Y7V" %}
[Why](/the-aom-model/layer-two-fundamentals/company-strategy/why)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6DpLXjv6NM3XD5gJvSyF" %}
[Purpose](/the-aom-model/layer-two-fundamentals/company-strategy/why/purpose)
{% endcontent-ref %}

{% content-ref url="/pages/R58IHd9Oj9uM9RngCNAX" %}
[Vision](/the-aom-model/layer-two-fundamentals/company-strategy/why/vision)
{% endcontent-ref %}

{% content-ref url="/pages/U2BCa1h60SgMYbkfCFyu" %}
[Mission](/the-aom-model/layer-two-fundamentals/company-strategy/why/mission)
{% endcontent-ref %}

{% content-ref url="/pages/G0AmS2R0YTTQeaB7eGBA" %}
[Values](/the-aom-model/layer-two-fundamentals/company-strategy/why/values)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Playing to Win Framework

A downloadable AoM tool for defining business strategy as a cascade of integrated choices, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2F3iv5amEVr0beMA1FjH49%2FAoM_CompanyStrategy_PlayingToWin.png?alt=media&amp;token=90ebeba0-0da7-44d4-b0dd-fc1cc3b98614" alt="AoM Playing to Win tool, a cascade of five integrated strategic choices, winning aspiration, where to play, how to win, required capabilities, and management systems, each stacked with an upward arrow showing how every choice must support the one below it."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Playing to Win Framework structures business strategy as five integrated choices that cascade from one another: Winning Aspiration, Where to Play, How to Win, Core Capabilities, and the management systems required to support them. The choices are designed to be answered together. A decision at one level shapes the choices below it.

The AoM uses Playing to Win as its preferred framework for company strategy because the cascade logic connects directly to how marketing decisions are built on business strategy. Where to Play and How to Win are the foundation on which Brand Strategy, positioning, and investment decisions rest. Martin and Lafley's model makes those connections explicit in a way most strategy frameworks do not.

The Business Model Canvas, developed by Alexander Osterwalder, is a widely used alternative that maps nine building blocks of a business model simultaneously rather than as a cascade. It is a credible and broadly adopted tool. The AoM does not incorporate it because the cascade structure of Playing to Win aligns more directly with the sequential logic of the AoM Fundamental View.

{% hint style="info" %}

### Framework Content

The Playing to Win Framework is structured as a cascade of five integrated choices, each with a defining question and a scope description.

**Winning Aspiration.** Defining question: What is our winning aspiration? Scope: the purpose and guiding aspirations of the organisation. This is not a vision statement: it is a clear articulation of what winning looks like in the chosen arena.

**Where to Play.** Defining question: Where will we play? Scope: geographies, product categories, consumer segments, channels, and vertical stages of production. This choice defines the competitive arena before the organisation determines how it will win within it.

**How to Win.** Defining question: How will we win? Scope: the unique right to win, defined by two elements: the value proposition and the competitive advantage. This is the strategic heart of the cascade.

**Core Capabilities.** Defining question: What capabilities must be in place? Scope: the internal capabilities, activities, and systems configured to support the strategic choices above. These are not general organisational strengths: they are the specific capabilities that make the chosen competitive advantage possible.

**Management Systems.** Defining question: How will we measure and manage our choices? Scope: the systems, structures, and measures required to support and reinforce the strategic choices across the organisation.

The five choices are designed to be read top to bottom as a cascade and tested bottom to top: if the management systems cannot support the capabilities, if the capabilities cannot deliver the How to Win, or if the How to Win does not fit the Where to Play, the strategy is not coherent and needs to be revisited.
{% endhint %}

### References

The Playing to Win Framework was introduced by Roger Martin and A.G. Lafley in Playing to Win: How Strategy Really Works, Harvard Business Review Press (2013). The framework was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), standardising the visual presentation, language, and colour coding within the AoM design system.

[*See All AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/fn78FEbJQY9IK7NfMoXs" %}
[What](/the-aom-model/layer-two-fundamentals/company-strategy/what)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/s40GJPqnT98zNm7GbRiX" %}
[Where to Play](/the-aom-model/layer-two-fundamentals/company-strategy/what/where-to-play)
{% endcontent-ref %}

{% content-ref url="/pages/Fxqnuim82JE9cX6mSBXC" %}
[How to Win](/the-aom-model/layer-two-fundamentals/company-strategy/what/how-to-win)
{% endcontent-ref %}

{% content-ref url="/pages/8ZTxoer8xQoVn9V6HbG3" %}
[Core Capabilities](/the-aom-model/layer-two-fundamentals/company-strategy/what/core-capabilities)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Architecture Map

A downloadable AoM tool for mapping brand portfolio structure, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2F6tXHO8nNFHcpVhCPg0N4%2FAoM_CompanyStrategy_BrandArchitectureMap.png?alt=media&amp;token=049ec2c4-1711-44ac-8f9b-2517f9c33307" alt="AoM Brand Architecture Map tool, comparing four architecture types, House of Brands, Hybrid, Endorsed Brands, and Branded House, each shown as a structure diagram alongside sub-strategies and their advantages and disadvantages, arranged by increasing complexity and investment."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Brand Architecture Map plots a portfolio along a spectrum from House of Brands to Branded House. Each position involves a trade-off: more separation gives flexibility and contains risk but increases complexity and cost. More unity reduces complexity and cost but concentrates reputational risk across the portfolio.

The map works as a connected pair with the Product/Service Map. Not everything in a portfolio needs to be a brand. Products and services often carry significant commercial weight without requiring independent brand identity, equity, or investment. The boundary between what constitutes a brand and what is simply a product or service name within an existing brand is one of the most consequential decisions in portfolio management. Working through one map without the other leaves that boundary undefined.

{% hint style="info" %}

#### Framework Content

The Brand Architecture Map positions a portfolio across four architecture types, ordered from most to least complex and from greatest to least investment required.

**House of Brands.** A corporate parent sits behind stand-alone brands that operate independently. Sub-strategies: Not Connected (no visible relationship between parent and brands), Shadow Endorser (parent present but not prominent). Advantages: unique positioning, identity, and value propositions for each brand; easy to diversify or acquire brands without losing their unique equity; negative PR of one brand is mostly isolated from the portfolio. Disadvantages: each brand requires separate investment in strategy, marketing, and legal; positive PR is not transferred across the portfolio; possible market confusion between parent and sub-brands.

**Hybrid.** A corporate parent sits above both stand-alone brands and umbrella brands that cover sub-brands. Sub-strategies: combines elements of House of Brands, Endorsed Brands, and Branded House. Advantages: absolute flexibility of portfolio hierarchies; freedom to target distinct segments with unique positioning with or without umbrella equity; easy to diversify or acquire brands. Disadvantages: inevitable complexity that will confuse customers and employees; each brand requires separate investment; possible market confusion between parent and sub-brands.

**Endorsed Brands.** Sub-brands lead with an umbrella brand endorsement. Sub-strategies: Token Endorsement, Linked Name, Strong Endorsement. Advantages: freedom to target distinct segments with unique positioning and the collective equity of an umbrella brand; intuitive cross-promotion and faster market penetration; positive PR transfers across the portfolio. Disadvantages: possible dilution of the umbrella brand; customers expect full collaboration between portfolio brands; negative PR transfers across the portfolio.

**Branded House.** One umbrella identity covering multiple sub-brands. Sub-strategies: Different Identity (sub-brands have distinct visual identities within the umbrella), Same Identity (sub-brands share the umbrella's visual identity). Advantages: unified positioning and identity resulting in more cost-effective marketing; visual cohesiveness reduces customer confusion; brand awareness, trust, and quality automatically extend to all sub-brands. Disadvantages: negative PR transfers across the portfolio; dilution risk if the umbrella brand is positioned too broadly; inflexibility makes it difficult to acquire brands without losing their unique equity.

The spectrum runs from more complexity and investment at the House of Brands end to less complexity and investment at the Branded House end. The Hybrid position sits outside the linear spectrum and accommodates diversified portfolios that no single rule fits.
{% endhint %}

### References

The framework draws on David Aaker and Erich Joachimsthaler's Brand Relationship Spectrum, introduced in Brand Leadership (2000), alongside portfolio and brand-hierarchy thinking from Aaker, Kevin Lane Keller, and Jean-Noël Kapferer, and Wally Olins' work on corporate identity. The Brand Architecture Map was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), standardising the positions, language, and colour coding into the connected framework system of the Anatomy of Marketing.

[*See All AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/ySBpAYcTmYKUl7OsZsG0" %}
[How](/the-aom-model/layer-two-fundamentals/company-strategy/how)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/2tUvajtSlaC542ncMOaa" %}
[Brand Architecture](/the-aom-model/layer-two-fundamentals/company-strategy/how/brand-architecture)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Product/Service Map

A downloadable AoM tool for mapping the full hierarchy of products and services within a brand architecture, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2F2cviOYgwdYw4VTcbv7OA%2FAoM_CompanyStrategy_BrandArchitectureMap.png?alt=media&amp;token=0a77f4ca-601b-4d6d-b41d-2db5fb905920" alt="AoM Product/Service Map tool, a blank template comparing four brand architecture strategies, House of Brands, Hybrid, Endorsed Brands, and Branded House, against five levels, master brand, sub-brands, product/service families, products/services, and product/service variants."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Product/Service Map works from the Brand Architecture Map down. The first decision is the overall brand architecture strategy: House of Brands, Hybrid, Endorsed Brands, or Branded House. That choice determines the structure of the tiers below it.

From the master brand, the map moves through sub-brands, product and service families, individual products and services, and variants. Each tier has a distinct role. Sub-brands carry independent brand equity and require separate strategic investment. Families group related products under a shared identity. Variants are the same product or service in different configurations.

The categories are designed to be customised. Not every business needs every tier, and the labels can be adapted to reflect how the portfolio actually works. The map is a working document, not a fixed taxonomy.

{% hint style="info" %}

#### Framework Content

The Product/Service Map is structured as a matrix. The columns represent the four brand architecture positions across the top: House of Brands, Hybrid, Endorsed Brands, and Branded House. The rows represent the portfolio tiers from top to bottom.

**Brand Architecture Strategy row.** The first row requires the team to decide which brand architecture position applies: House of Brands, Hybrid, Endorsed Brands, or Branded House. This decision governs the structure of everything below it. See the Brand Architecture Map for the full spectrum and trade-offs.

**Master Brand.** Depending on the overall brand architecture strategy, this is either the Corporate Parent (in a House of Brands or Hybrid) or the Umbrella Brand (in an Endorsed Brands or Branded House structure).

**Sub-brands.** Portfolio brands that have separate investment in strategy, marketing, and legal, with the aim of growing independent brand equity.

**Product and Service Families.** Umbrella products or categories that group related offerings under a shared identity without carrying full sub-brand investment.

**Products and Services.** Key products or series that are actively traded.

**Product and Service Variants.** The same product or service in different configurations: size, colour, format, or other variations.

The note on the framework states: customise categories to best explain the relationships within your business. Not every tier will apply to every portfolio. The map is designed to flex to the actual structure of the business, not to impose a standard hierarchy.
{% endhint %}

### References

The framework draws on the same body of work as the Brand Architecture Map: Aaker and Joachimsthaler's brand portfolio thinking from Brand Leadership (2000), Kapferer's portfolio and hierarchy frameworks from The New Strategic Brand Management (2012), Keller's Strategic Brand Management (2012), Kotler's Marketing Management (2016), and Olins' work on corporate identity from The Brand Handbook (2008). The Product/Service Map was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), extending the Brand Architecture Map into a full portfolio hierarchy tool and standardising it within the AoM design system.

[*See all AoM references*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/6CSrCYr5gbksVRTUXHBY" %}
[Company Strategy](/the-aom-model/layer-two-fundamentals/company-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/ySBpAYcTmYKUl7OsZsG0" %}
[How](/the-aom-model/layer-two-fundamentals/company-strategy/how)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/83GjAuapvPQu4PXT2hOs" %}
[Product / Service Architecture](/the-aom-model/layer-two-fundamentals/company-strategy/how/product-service-architecture)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Strategy Tools


# Target Audience Profile

A downloadable AoM tool for building a structured understanding of a target audience, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FltLmgl7imQlinDp6m4NN%2FAoM_BrandStrategy_TargetAudienceProfile.png?alt=media&amp;token=c42edccd-bfea-43a7-83d1-22a5abd469ec" alt="AoM Target Audience Profile(s) tool, a grid mapping how audience experiences drive beliefs, beliefs drive behaviours, and behaviours drive results, with fields for what the audience hears and sees, who influences them, what they think and feel, and what they do, say, and interact with."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Target Audience Profile maps what a business knows about a specific audience segment using a structured framework: who they are, what shapes their beliefs, how those beliefs drive behaviour, and what results that behaviour produces.

A target audience is not a media plan. It defines who the business is focusing its value creation efforts on, not who it will reach or exclude in market. Targeting is about concentrating effort where a business can create and capture the most value. Most businesses can serve more than one audience, but without clear prioritisation, resources get spread too thin to build meaningful relevance anywhere.

The dartboard principle applies: aiming at a defined target does not exclude others from being attracted to the offering. It ensures that creative, messaging, and investment decisions have a coherent reference point.

The profile is deliberately channel-agnostic. Different channels have different targeting capabilities: outdoor advertising cannot target by role or profession directly, only proxies. The profile defines the audience. The media plan determines how to reach them.

{% hint style="info" %}

#### Framework Content

The Target Audience Profile is structured across four columns that trace a causal chain from audience identity through to business results.

**Audience.** Audience Name: what the business calls this audience internally. Who They Are: demographics, industry, role, and defining traits relevant to describing the segment.

**Experiences drive beliefs.** Hears/Sees (Passive Influence): voices, media, or messaging that shape the audience's thinking. Who Influences Them (Active Influence): stakeholders, tools, or sources that actively influence their choices.

**Beliefs drive behaviours.** Thinks: the rational beliefs that shape their mindset. Feels: the emotional beliefs that shape their mindset.

**Behaviours drive results.** Does/Says: how they act and communicate. What channels do they interact with: the touchpoints and channels, physical and digital, that shape their journey.

The framework is completed once per target audience segment. Businesses with multiple target audiences complete a separate profile for each.
{% endhint %}

### References

The framework draws on Adele Revella's Buyer Personas (2015), Clayton Christensen, Taddy Hall, Karen Dillon, and David Duncan's Jobs to Be Done framework from Competing Against Luck (2016), BJ Fogg's Behavior Model from A Behavior Model for Persuasive Design, Stanford Behavior Design Lab (2009), Dave Gray's Gamestorming (2010), Philip Kotler's Marketing Management (2000), Alexander Osterwalder, Yves Pigneur, Greg Bernarda, and Alan Smith's Value Proposition Design (2014), and Amos Tversky and Daniel Kahneman's Judgment Under Uncertainty (1974). The Target Audience Profile was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), integrating these sources into a single structured framework within the AoM design system.

[*See all AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/I8bDrBA4dyqihyRoknti" %}
[Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/T49wUOlgpfGLY3LvHiAy" %}
[Target Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/target-audience)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Customer Funnel/Loop

A downloadable AoM tool for mapping the moments that shape how customers discover, choose, and stay with a brand, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FR4Y8pYoqJACs0wzIiujp%2FAoM_BrandStrategy_CustomerFunnelLoop.png?alt=media&amp;token=531c60d3-18b9-4d63-852f-00355ac5bd83" alt="AoM Customer Funnel/Loop tool, the Customer Momentum Loop, showing ten customer mindset stages from Trigger through Awareness, Passive and Active Consideration, Purchase, Adoption, Experience, Churn, and Advocacy arranged as a continuous loop with a smaller Loyalty Loop nested inside, annotated with ZMOT, FMOT, and SMOT moments of truth."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

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{% endhint %}

***

### Tool Notes

The Customer Momentum Loop maps the ten mindset stages a customer moves through from initial trigger to advocacy, covering both pre-purchase and post-purchase behaviour in a single continuous model.

The AoM recommends a loop over a funnel or hourglass because a loop reflects how customers actually behave. They do not move through a linear sequence: they skip stages, accelerate, and re-enter at different points. The loop integrates established frameworks including ZMOT, FMOT, and SMOT into one connected system.

Sales, marketing, and after-sales teams should share the same model rather than developing separate versions. Separate models create misalignment on what constitutes a qualified lead, what conversion looks like, and where the handover between functions happens. A shared loop gives every team a common language for the customer journey.

{% hint style="info" %}

#### Framework Content

The Customer Momentum Loop identifies ten customer mindset stages:

**Trigger.** A need, pain, or event has made the customer aware of a problem or opportunity.

**Awareness.** The customer recognises brands or categories that might be relevant.

**Passive Consideration.** The customer is open to noticing options and mentally comparing, but it is not yet a priority.

**Engagement.** The customer is prepared to share data and trial solutions as they actively explore and compare. This marks the Zero Moment of Truth (ZMOT): the research stage before direct brand engagement.

**Active Consideration.** The customer intends to buy but is weighing it against competing priorities. This marks the First Moment of Truth (FMOT): the critical first interaction that shapes intent.

**Purchase.** The customer is ready to commit but needs to confirm details to feel confident.

**Experience.** The customer is living with the product or service and forming strong opinions. This marks the Second Moment of Truth (SMOT): the lived experience that confirms or challenges expectations.

**Adoption.** The customer reaffirms their choice by continuing, repurchasing, or expanding their use. The Loyalty Loop begins here.

**Churn.** The customer no longer sees value, or had a negative experience they may share with others.

**Advocacy.** The customer feels positive enough to share their experience with others. Existing advocates can pull new customers directly into engagement or purchase via the Advocacy Accelerator.

The loop distinguishes between third-party customer data (dotted lines) and first-party owned customer data (solid lines), reflecting different data relationships at each stage.
{% endhint %}

### References

The framework draws on E. St. Elmo Lewis's foundational AIDA model from Financial Advertising (1898), Procter & Gamble's First and Second Moments of Truth framework (2005), David Court, Dave Elzinga, Susan Mulder, and Ole Jørgen Vetvik's Consumer Decision Journey from McKinsey Quarterly (2009), and Jim Lecinski's Zero Moment of Truth from Winning the Zero Moment of Truth, Google (2011). The Customer Momentum Loop was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), integrating these frameworks into a single continuous loop model and standardising the language, colour coding, and structure within the AoM design system.

[*See all AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/I8bDrBA4dyqihyRoknti" %}
[Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/70IRCj4LAd1notJoVP9c" %}
[Customer Funnel / Loop](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/customer-funnel-loop)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Journey Maps

A downloadable AoM guide for selecting and designing customer journey maps, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FrmT8cmyOkyXXELiOKzBa%2FAoM_BrandStrategy_JourneyMaps.png?alt=media&amp;token=9000afab-c587-4499-8bc0-5ff608833835" alt="AoM Journey Map(s) tool, a comparison table across four map types, Experience Map, Day in the Life Map, Channel-Specific Map, and Service Blueprint, each broken down by objective and output value, stages, typical use case, and features, flanked by selection considerations and design considerations columns."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Journey Maps guide helps teams select the right type of customer journey map for their objective and design it effectively. It is not a pre-built map: it is a structured decision framework for choosing between four map types and defining the key parameters before work begins.

The four map types serve different purposes. An Experience Map covers the full customer lifecycle from awareness to advocacy. A Day in the Life Map focuses on a specific period, understanding what customers do before and after interacting with the brand. A Channel Specific Map optimises the experience within a single channel. A Service Blueprint maps both customer-facing and internal behind-the-scenes processes together.

Choosing the wrong map type wastes the effort of building it. A strategic team needing to understand the full customer lifecycle does not need a Channel Specific Map. A UX team optimising a digital onboarding flow does not need a full Experience Map. The guide surfaces the selection decision before the design work begins.

{% hint style="info" %}

#### Framework Content

The Journey Maps guide is structured across three sections: Selection Considerations, Map Type comparison, and Design Considerations.

**Selection Considerations.** Purpose: select the map type based on the desired objective. Journey Focus: determine whether the map needs to focus on a single persona or a general cohort. Time Frame: specify whether the map expresses current state, future state, or both.

**Map Type comparison across four types:**

Experience Map: objective is a comprehensive overview of the entire customer experience. Stages run from initial awareness to brand loyalty. Used by strategic teams to identify key moments across the full journey. Features include broad perspective covering the full lifecycle, emotional and psychological aspects, cross-channel interactions, and visualised transitions between stages.

Day in the Life Map: objective is a detailed depiction of customer interactions over a specific period. Used by market researchers and UX designers to integrate the brand into daily routines. Features include a timeline of daily activities, contextual understanding of touchpoints, and both brand and non-brand activities.

Channel Specific Map: objective is to optimise the experience within a single channel. Used by marketing and product teams to improve channel performance. Features include a detailed view of channel interactions, channel-specific touchpoints, and insights for improving channel experience.

Service Blueprint: objective is to map both customer-facing and behind-the-scenes processes. Used by service designers and operations teams. Features include front-stage and back-stage elements, customer actions, support processes, physical evidence, and lines of interaction and visibility between customers and employees.

**Design Considerations.** Audience and Complexity: identify the stakeholders who need to understand the map, which will influence its complexity and presentation style. Data and Stakeholders: outline data requirements and identify key stakeholders needed for data collection and validation. Presentation Format and Longevity: define whether the map is for a one-time presentation or an ongoing resource requiring regular updates.
{% endhint %}

### References

The framework draws on B. Joseph Pine and James H. Gilmore's The Experience Economy (1999), Colin Howard's The Customer Journey Mapping Playbook from Forrester Research (2014), Jim Kalbach's Mapping Experiences (2016), Adam Richardson's Using Customer Journey Maps to Improve Customer Experience from Harvard Business Review (2010), and Scott Rosenbaum, Colin Walker, and K. Armel's A Framework for Understanding Customer Experience from Journal of Marketing Management (2015). The Journey Maps guide was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), synthesising these sources into a structured selection and design framework within the AoM design system.

[*See all AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/I8bDrBA4dyqihyRoknti" %}
[Audience](/the-aom-model/layer-two-fundamentals/brand-strategy/audience)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/Zts78chFAvawOkOGJeOX" %}
[Journey Map(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/audience/journey-map-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Value Proposition Framework

A downloadable AoM framework for defining the value a brand, product, or service creates for a specific audience, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FK5OjyWS2DUpscZiUrOmt%2FAoM_BrandStrategy_ValueProposition.png?alt=media&amp;token=1db1dc29-4f44-4db8-8a9b-8218f79cda10" alt="AoM Value Proposition tool, a value map paired with a customer profile, covering the brand or product/service, jobs to be done, alternatives, pain relievers versus gain creators, and explicit pains versus latent gains, with fields for audience name and a value proposition statement."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Value Proposition framework maps the connection between what a business offers and what a specific audience needs. The same framework applies whether the value proposition is being developed for a brand, a product, or a service: the difference is what is being defined and for whom.

The framework has two sides. The Value Map captures the offering: what brand, product, or service is being evaluated, what pain relievers it provides, and what gains it creates. The Customer Profile captures the audience: what jobs they are trying to do, what explicit pains they already feel, what latent gains they have not yet recognised, and how they are currently solving the problem without the offering.

Pain relievers are reactive: they address existing frustrations. Gain creators are proactive: they enhance value and improve experiences. Both matter, but they serve different purposes in the customer relationship. The output is a Value Proposition Statement: a concise articulation of the benefit the customer receives and how it addresses their problem.

{% hint style="info" %}

#### Framework Content

The Value Proposition framework is structured across two sides and one output.

**Value Map (left side).** Brand or Product/Service: identify what brand, sub-brand, product, or service the value proposition is being built for. Pain Relievers vs Gain Creators: pain relievers address existing problems reactively. Gain creators proactively enhance value and improve experiences. Both are documented separately.

**Customer Profile (right side).** Jobs To Be Done (JTBD): what are customers trying to achieve? Jobs can be functional (tasks to complete), emotional (how they want to feel), or social (how they want to be perceived). Alternatives: how are customers solving this today without the product or service? Explicit Pains vs Latent Gains: explicit pains are frustrations customers already feel and want to fix. Latent gains are hidden wins, inefficiencies they have not yet spotted. Identifying both reveals current needs and untapped opportunities.

**Value Proposition Statement (output).** Audience Name: the specific audience this value proposition is written for. Value Proposition Statement: a concise statement that clearly communicates the benefit the customer receives and how it addresses their problem.

The framework is completed once per audience segment. Businesses with multiple target audiences or multiple products and services complete a separate framework for each combination.
{% endhint %}

### References

The framework draws on Adele Revella's Buyer Personas (2015), Clayton Christensen, Taddy Hall, Karen Dillon, and David Duncan's Jobs to Be Done framework from Competing Against Luck (2016), BJ Fogg's Behavior Model from A Behavior Model for Persuasive Design, Stanford Behavior Design Lab (2009), Dave Gray's Gamestorming (2010), Philip Kotler's Marketing Management (2000), Alexander Osterwalder, Yves Pigneur, Greg Bernarda, and Alan Smith's Value Proposition Design (2014), and Amos Tversky and Daniel Kahneman's Judgment Under Uncertainty (1974). The Value Proposition framework was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), synthesising these sources into a single connected framework within the AoM design system.

[*See all AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/42qH9IHjdvYghlQW7Ta1" %}
[Value Proposition(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/4ETUWHRM3B6KYZDNDwj3" %}
[Brand Value Proposition](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s/brand-value-proposition)
{% endcontent-ref %}

{% content-ref url="/pages/IVfEvXws9jhAPut5XpHK" %}
[Product / Service Value Proposition(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/value-proposition-s/product-service-value-proposition-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Personality (Archetypes) Map

A downloadable AoM tool for identifying the archetype that best expresses a brand's personality, including tool notes and references.

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FWxVo3ihE3bfByz0q0bOq%2FAoM_BrandStrategy_ArchetypesMap_Set1of13_Overview.png?alt=media&amp;token=ea846697-a985-4d0a-9932-5d7768275924" alt="AoM Brand Personality (Archetypes) Map overview, a wheel showing all 12 brand archetypes grouped into four core motivations: Leave a mark on the world, Connect with others, Provide structure, and Yearn for the ideal, alongside a table of each archetype&#x27;s goal and expression and a 10 question archetype questionnaire."><figcaption></figcaption></figure></div>

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

<div><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2F11aCNpmFh2HrYFIGdfdq%2FAoM_BrandStrategy_ArchetypesMap_Set2of13.png?alt=media&amp;token=7bb6b8cc-1f44-4f27-b00c-23441b0685e5" alt="AoM Brand Personality (Archetypes) Map, The Outlaw archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Harley-Davidson, Liquid Death, Diesel, Dr. Martens, and MTV as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FsjiGnWUICZl6Vj4FbjHX%2FAoM_BrandStrategy_ArchetypesMap_Set3of13.png?alt=media&amp;token=67b76940-a4d4-4693-8a74-ca46c9307219" alt="AoM Brand Personality (Archetypes) Map, The Magician archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Apple, Disney, Tesla, Dyson, and Nintendo as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FcvA8RX0iCT37fyr2vktz%2FAoM_BrandStrategy_ArchetypesMap_Set4of13.png?alt=media&amp;token=332cbd4c-a74a-40c7-af4a-b9acbe675f04" alt="AoM Brand Personality (Archetypes) Map, The Hero archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Nike, Gatorade, Duracell, FedEx, and BMW as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure></div>

<div><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FEYee0jp9vFQO0P2SQJSv%2FAoM_BrandStrategy_ArchetypesMap_Set5of13.png?alt=media&amp;token=8fb59477-67f8-4797-aa7e-489ab21dd203" alt="AoM Brand Personality (Archetypes) Map, The Lover archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Chanel, Victoria&#x27;s Secret, Häagen-Dazs, Tiffany &#x26; Co, and W Hotels as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FC8kU9Xubv1XuuikYOHCe%2FAoM_BrandStrategy_ArchetypesMap_Set6of13.png?alt=media&amp;token=ad52b840-18ed-490d-9786-a559a90c2580" alt="AoM Brand Personality (Archetypes) Map, The Jester archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with M&#x26;M&#x27;s, Old Spice, Geico, Burger King, and Skittles as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FomURL56oXgVeLi5Uqcjw%2FAoM_BrandStrategy_ArchetypesMap_Set7of13.png?alt=media&amp;token=a344cecc-f96c-4cff-8ee8-1a973d1a9ff5" alt="AoM Brand Personality (Archetypes) Map, The Every Guy/Girl archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with IKEA, Target, Bunnings Warehouse, Budweiser, and Walmart as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure></div>

<div><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FG2cdJe1ZVr5IxkjMLlXd%2FAoM_BrandStrategy_ArchetypesMap_Set8of13.png?alt=media&amp;token=b725b529-41f0-4556-83d8-160d0c97d2d2" alt="AoM Brand Personality (Archetypes) Map, The Caregiver archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Johnson &#x26; Johnson, Volvo, TOMS, Hallmark, and Campbell&#x27;s as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FZ89bCMb60Y2resmWhT1i%2FAoM_BrandStrategy_ArchetypesMap_Set9of13.png?alt=media&amp;token=c7ea2488-7df2-4a77-b144-059b847d3c63" alt="AoM Brand Personality (Archetypes) Map, The Ruler archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Rolex, Mercedes-Benz, American Express, IBM, and Veuve Clicquot as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FnUmUJsThA4PavhRCvZ2L%2FAoM_BrandStrategy_ArchetypesMap_Set10of13.png?alt=media&amp;token=0f4364a5-2025-4cd4-b357-99f2c57280a9" alt="AoM Brand Personality (Archetypes) Map, The Creator archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Aesop, Adobe, Lego, Crayola, and 3M as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure></div>

<div><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FDHJ5SYdWUGxd1lEu4vU2%2FAoM_BrandStrategy_ArchetypesMap_Set11of13.png?alt=media&amp;token=dbc49977-ca83-4305-91d2-6afbe57cc480" alt="AoM Brand Personality (Archetypes) Map, The Innocent archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Dove, Disney, Coca-Cola, innocent, and Aveeno as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FiQhuGzEwmeOBCBnLfAJE%2FAoM_BrandStrategy_ArchetypesMap_Set12of13.png?alt=media&amp;token=00aff2de-afc6-47c0-91ce-4927d5af4d3d" alt="AoM Brand Personality (Archetypes) Map, The Sage archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Google, The New York Times, Harvard, TED, and National Geographic as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure> <figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fxxm2JLhwutEJkrPqcZ8k%2FAoM_BrandStrategy_ArchetypesMap_Set13of13.png?alt=media&amp;token=4ed5252e-0fa4-4272-84e7-9773c538abd5" alt="AoM Brand Personality (Archetypes) Map, The Explorer archetype cheatsheet, showing its position on the wheel, drivers, fears, and tone of voice, with Jeep, REI, Patagonia, Airbnb, and GoPro as example brands alongside photos illustrating the archetype&#x27;s character expression."><figcaption></figcaption></figure></div>

***

### Tool Notes

The Brand Personality (Archetypes) Map is one approach to defining brand personality. It draws on Carl Jung's twelve archetypal characters, adapted for brand strategy by Mark and Pearson in The Hero and the Outlaw (2001), to give teams a shared reference point for discussing and defining the personality traits that best serve a brand.

Archetypes are not the only way to define brand personality. Their specific value is in creating a common language: they help teams move past subjective adjectives and toward a recognisable, consistent human quality that an audience can relate to. They are also useful for competitive mapping, making it easier to identify personality positions that are overcrowded in a market and those that represent a genuine opportunity.

The framework includes a ten-question questionnaire designed to guide the conversation before a position is selected. This prevents teams from choosing an archetype based on aspiration or aesthetics rather than strategic fit.

{% hint style="info" %}

#### Framework Content

The twelve archetypes, their core motivations, goals, and expressions:

**Outlaw.** Core motivation: leave a mark on the world. Goal: to liberate and instigate revolution. Expression: "When injustice becomes law, resistance becomes duty."

**Magician.** Core motivation: leave a mark on the world. Goal: to transform situations and bring about change. Expression: "Everything you can imagine is real." Pablo Picasso.

**Hero.** Core motivation: leave a mark on the world. Goal: to demonstrate courage and achieve great things. Expression: "The only limit to our realisation of tomorrow is our doubts of today." Franklin D. Roosevelt.

**Lover.** Core motivation: connect with others. Goal: to foster intimacy and experience passion. Expression: "The heart has its reasons which reason knows not." Blaise Pascal.

**Jester.** Core motivation: connect with others. Goal: to bring joy and embrace spontaneity. Expression: "Life is too important to be taken seriously." Oscar Wilde.

**EveryPerson.** Core motivation: connect with others. Goal: to belong and embody realism. Expression: "Belonging is the innate human desire to be part of something larger than us." Brené Brown.

**Caregiver.** Core motivation: provide structure. Goal: to provide service and care to others. Expression: "To care for those who once cared for us is one of the highest honours." Tia Walker.

**Ruler.** Core motivation: provide structure. Goal: to maintain control and establish order. Expression: "The best way to predict the future is to create it." Peter Drucker.

**Creator.** Core motivation: provide structure. Goal: to innovate and express authenticity. Expression: "Creativity is intelligence having fun." Albert Einstein.

**Innocent.** Core motivation: yearn for the ideal. Goal: to achieve safety and happiness. Expression: "Simplicity is the ultimate sophistication." Leonardo da Vinci.

**Sage.** Core motivation: yearn for the ideal. Goal: to gain knowledge and uncover truth. Expression: "Knowledge is power." Francis Bacon.

**Explorer.** Core motivation: yearn for the ideal. Goal: to experience freedom and discovery. Expression: "Not all those who wander are lost." J.R.R. Tolkien.

**Archetype questionnaire:**

1. What is our brand's ultimate goal?
2. How do we want our customers to feel?
3. What are our brand's biggest fears or challenges?
4. What are the key attributes we want our brand to be known for?
5. What kind of relationship do we want to build with our customers?
6. What story do we want our brand to tell?
7. How do our competitors present themselves?
8. What is our proposition and promise to our customers?
9. How do we envision our brand's future?
10. Which well-known brands do we admire and why?
    {% endhint %}

### References

The framework draws on Margaret Mark and Carol S. Pearson's The Hero and the Outlaw (2001), David Aaker's Aaker on Branding (2014), Jean-Noël Kapferer's The New Strategic Brand Management (2012), Douglas Holt's How Brands Become Icons (2004), Alina Wheeler's Designing Brand Identity (2017), and Carl Jung's foundational work on archetypes from The Archetypes and The Collective Unconscious (1959). The Brand Personality (Archetypes) Map was designed and adapted for the AoM by Kieran Antill and Ross Hastings (2022), standardising the twelve archetypes into a structured selection framework and questionnaire within the AoM design system.

[*See all AoM References*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/rgPBAsKbUJGZht1pJFMP" %}
[Positioning](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/AbqAZUcUcpf9AdddPf6E" %}
[Brand Personality](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/brand-personality)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Positioning Statement

A downloadable AoM tool for articulating how a brand is positioned in the minds of its target audience.

### PENDING

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Brand Positioning Statement tool is currently in development and will be available shortly. The Brand Positioning Statement glossary page provides full context on the concept in the meantime.

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/rgPBAsKbUJGZht1pJFMP" %}
[Positioning](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/BSaWArxiwmbSGJj70vFF" %}
[Brand Positioning Statement](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/brand-positioning-statement)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Perceptual Positioning Map

A downloadable AoM tool for mapping the competitive landscape of brand perception.

### PENDING

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### Tool Notes

The Perceptual Positioning Map tool is currently in development and will be available shortly. The Perceptual Positioning Map glossary page provides full context on the concept in the meantime.

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/FUBQw3LYxSyJeIcrsAex" %}
[Brand Strategy](/the-aom-model/layer-two-fundamentals/brand-strategy)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/rgPBAsKbUJGZht1pJFMP" %}
[Positioning](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/eB4IeRB6xQB4TIr2D5I2" %}
[Perceptual Positioning Map(s)](/the-aom-model/layer-two-fundamentals/brand-strategy/positioning/perceptual-positioning-map-s)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Brand Expression Tools


# Channel Strategy (PESO)

A downloadable AoM tool for classifying, mapping, and prioritising media channels across Paid, Earned, Shared, and Owned, including tool notes and references.

### **Tool Notes**

The Channel Map (PESO) is built as a three sheet sequence: Understand, Explore, and Activate. Work through them in order. Understand establishes how each channel type, Paid, Earned, Shared, and Owned, behaves before any channel selection happens, so a business agrees on trade-offs before debating specific platforms. Explore then maps the full inventory of channels available within Digital Platforms, Physical and Environmental, and People, letting a team select what's actually relevant rather than defaulting to familiar channels. Activate, once available, prioritises the selected channels against effort and impact.

PESO is often treated as a media planning exercise, sorted out after strategy and messaging are set. Use this tool earlier than that. How a message can credibly reach an audience shapes what that message can say, so channel decisions belong in Brand Messaging, not downstream of it.

***

{% stepper %}
{% step %}

### Part 1: Understanding PESO

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FgexS4O5SN3OfI9VxiMnj%2FAoM_BrandExpression_PESO%20Channel%20Map_Set1of3.png?alt=media&amp;token=98dec852-4f7d-4458-93ae-c29ae0f018ed" alt="AoM Channel Map (PESO) Sheet 1 of 3, Understand, showing Paid, Earned, Shared, and Owned media each with a role statement, common disciplines, and pros and cons listed underneath."><figcaption></figcaption></figure></div>

{% hint style="info" %}

#### Framework Content — Understand (Sheet 1 of 3)

Each PESO channel type is defined by how an audience is accessed, and carries its own role, common disciplines, and trade-offs.

**Paid Media.** Paying to access someone else's audience. Role: "We want to reach people quickly, predictably and at scale." Pros: scalable, reliable, fast. Cons: low trust, expensive, ephemeral.

**Earned (PR) Media.** Earning the right to access someone else's audience. Role: "We want trusted people and platforms talking about us." Pros: authoritative, cost-effective reach, long-term benefit. Cons: unreliable, hard to scale, expensive.

**Shared Media.** Accessing an audience via a third party controlled platform or partnership. Role: "We want people to share, engage with and advocate for our brand." Pros: high trust, low cost. Cons: unreliable, unpredictable.

**Owned Media.** Accessing an audience via a wholly controlled company channel. Role: "We want to build long-term business assets and customer relationships." Pros: low risk, long-term asset. Cons: slow, requires support.

Disciplines often operate across multiple PESO areas depending on how a channel is activated.
{% endhint %}
{% endstep %}

{% step %}

### Part 2: Exploring Channels

<div data-with-frame="true"><figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2Fd0xfGj2WR9XAfYnBabTx%2FAoM_BrandExpression_PESO%20Channel%20Map_Set2of3.png?alt=media&amp;token=3ae87df1-629f-484e-b21c-93782a596746" alt="AoM Channel Map (PESO) Sheet 2 of 3, Explore, a checklist grid crossing Digital Platforms, Physical and Environmental, and People against Paid, Earned, Shared, and Owned media, with specific channel examples listed in each cell."><figcaption></figcaption></figure></div>

{% hint style="info" %}

#### Framework Content — Explore (Sheet 2 of 3)

This sheet crosses the four PESO media types against three channel environments, Digital Platforms, Physical and Environmental, and People, so a business can identify which specific channels within each environment are relevant to it.

**Digital Platforms.** Channels accessed through digital devices, platforms, and online environments. Examples span Paid Search and AI Platform Ads (Paid), Organic Search and AI and Voice Search Citations (Earned), Company Social Pages and Community Platforms (Shared), and Websites, Apps, and AI Assistants and Chatbots (Owned).

**Physical and Environmental.** Channels experienced in the physical world, including spaces, print, and in-person presence. Examples span Out-of-Home Media and Print and Publishing (Paid), Industry Conferences and Press Coverage (Earned), and Partner Retail and Distribution (Shared).

**People.** Channels activated through individuals and the networks they reach. Examples span Paid Influencers and Brand Ambassadors (Paid), Organic Influencers and Industry Leaders (Earned), and Leadership and Employee Networks (Shared and Owned).
{% endhint %}
{% endstep %}

{% step %}

### Part 3: Prioritising Channels

***Framework pending approval***

{% hint style="info" %}

#### Framework Content — Prioritising (Sheet 3 of 3)

This sheet is in development. It will prioritise the channels selected in Explore by weighing Priority against Activation, sorting each into Focus, Maintain, Reduce, or Evaluate.
{% endhint %}
{% endstep %}
{% endstepper %}

{% hint style="success" %}

#### **Get more with AoM registration**

Access high resolution frameworks, AI resources, community, course materials, and a pathway into structured AoM training. Free to register, no payment required.

<a href="/getting-started/register-free" class="button secondary" data-icon="user">Register Free</a>
{% endhint %}

***

### References

The PESO model, Paid, Earned, Shared, and Owned, was introduced by Gini Dietrich in *Spin Sucks* (Que Publishing, 2014) as a framework for integrated communications. The AoM adapts PESO specifically for channel classification, researching and structuring the full channel inventory against digital, physical, and people-based environments, informed by IAB global standards. This inventory and its application within the AoM were developed by Kieran Antill and Ross Hastings, Ne-Lo.

[*See all AoM references*](/governance/references)

***

### AoM Structure

{% columns %}
{% column width="25%" %}
*Section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/79LnbvODuK48AmSWz1eF" %}
[Brand Expression](/the-aom-model/layer-two-fundamentals/brand-expression)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Sub-section*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/osmx4FaWP7jBvG2U6B63" %}
[Brand Messaging](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="25%" %}
*Connected Fundamental(s)*
{% endcolumn %}

{% column width="75%" %}
{% content-ref url="/pages/HhHpgkFsVrKIJKQmgD0k" %}
[Channel Strategy (PESO)](/the-aom-model/layer-two-fundamentals/brand-expression/brand-messaging/channel-strategy-peso)
{% endcontent-ref %}
{% endcolumn %}
{% endcolumns %}

***


# Design Logic

The design decisions behind the AoM model and its tools, covering map structure, colour logic, system design, and the principles that guide how frameworks are built and presented.

The following principles explain the decisions behind how the AoM model and its tools are structured and presented. Understanding them helps interpret the model correctly and apply it consistently.

### Map Design Logic

These principles define how the AoM map ([Layer 1: Narrative ](/the-aom-model/layer-one-narrative)and [Layer 2: Fundamentals](/the-aom-model/layer-two-fundamentals)) is structured and how it should be interpreted.

{% stepper %}
{% step %}

#### Connectivity over completeness

The AoM prioritises relationships between decisions rather than listing every possible component. The goal is to make dependencies and interactions visible. Relationships are standardised to reduce complexity and improve clarity, influenced by systems such as the London Underground map where connectivity is prioritised over geographic accuracy.
{% endstep %}

{% step %}

#### Colour as a functional system

Colour is used to signal distinct parts of the system and maintain consistency across the model, glossary, and connected tools. This supports recognition, navigation, and shared understanding across teams, similar to how colour is used in the London Underground to differentiate lines while preserving a coherent whole.
{% endstep %}

{% step %}

#### Structured grouping

Related concepts are organised into defined clusters based on their role within the system, forming the six parts of the AoM. This approach supports comprehension and comparison by creating consistent patterns, influenced by the organisational logic of the periodic table.
{% endstep %}

{% step %}

#### System, not sequence

The AoM represents marketing as a connected system, not a linear process. It is not a waterfall or a prescribed left-to-right way of working. All parts operate continuously and in parallel, with arrows indicating the flow of value rather than a fixed order of execution. How and where to act depends on the context of the organisation.
{% endstep %}

{% step %}

#### Customer orientation

The model represents a system oriented around the customer, showing how value is created, communicated, and delivered. Customer experience is captured through Data & Insights and prioritised through Investment, ensuring it informs decisions across the system. The customer is not placed at the centre of the diagram, as doing so would reduce clarity and usability. Instead, the entire system operates as a continuous loop directed towards customer outcomes, reinforcing that the AoM functions as an interconnected cycle rather than a set of siloed parts.
{% endstep %}
{% endstepper %}

***

### Tools and Frameworks Design Logic

These principles define how [AoM's connected tools](/the-aom-model/layer-three-connected-tools) are designed for practical application across different environments.

{% stepper %}
{% step %}

#### Flexible in application

AoM tools are designed to work across physical, digital, and AI environments. They can be used in printed formats, large-scale workshops, collaborative platforms, and as structured inputs for AI systems.
{% endstep %}

{% step %}

#### Standardised structure, iconography, colour, and language

All tools follow a consistent system of structure, iconography, colour, and terminology aligned to the AoM. This ensures clarity, recognisability, and consistent use across teams, partners, and AI.
{% endstep %}

{% step %}

#### Connected system

Each tool is connected to the AoM and to other tools within it. This ensures frameworks are applied in context, supporting coordinated decision making rather than isolated use.
{% endstep %}

{% step %}

#### Clear attribution

All tools are designed and adapted from established models, with sources clearly referenced. This ensures ideas remain traceable to their origin while being structured to work within the AoM.
{% endstep %}

{% step %}

#### Accessible by design

Tools are made available in accessible formats to support use by both people and AI. Open access assets, including standard file formats, ensure they can be easily shared, referenced, and applied across systems.
{% endstep %}
{% endstepper %}

***

### **AoM Design System**

The AoM is built on a proprietary design system that governs visual identity, colour logic, iconography, and tool structure across all assets. This ensures consistency as the model grows and provides a shared standard for partners building with or alongside the AoM.

***


# AoM References

The complete reference list for the Anatomy of Marketing, citing the frameworks, models, and thinkers across decades, disciplines, and geographies that underpin the methodology.

The AoM draws on thinking that spans decades, disciplines, and geographies. The references listed here include foundational academic research, practitioner frameworks, design systems, and industry standards from across marketing, strategy, organisational psychology, behavioural science, and design. This breadth is deliberate. The AoM's mission is to connect the best available thinking into a single coherent system, and that system is only as strong as the thinking it is built on. Where a reference has been used as the direct basis for a specific tool or fundamental, this is noted on the relevant tool or glossary page.

***

### Overview

| Author                                                 | Works                                                                           | Ideas                                                        |
| ------------------------------------------------------ | ------------------------------------------------------------------------------- | ------------------------------------------------------------ |
| Aaker, D. A. & Joachimsthaler, E.                      | Brand Leadership: Building Assets in an Information Economy, Free Press, 2000   | Brand portfolio, brand relationship spectrum                 |
| Aaker, D.                                              | Aaker on Branding, Morgan James Publishing, 2014                                | Brand identity, brand equity                                 |
| Antill, K. & Hastings, R.                              | Anatomy of Marketing, Ne-Lo / Unicorn Road, 2022                                | AoM framework, connected marketing system                    |
| Binet, L. & Field, P.                                  | The Long and the Short of It, IPA, 2013                                         | Short and long-term investment balance                       |
| Boston Consulting Group                                | The Product Portfolio, BCG, 1970                                                | Portfolio matrix, prioritisation logic                       |
| Christensen, C., Hall, T., Dillon, K. & Duncan, D.     | Competing Against Luck, HarperBusiness, 2016                                    | Jobs to be done                                              |
| Collins, J. & Porras, J.                               | Built to Last, HarperBusiness, 1994                                             | Vision, purpose, enduring organisations                      |
| Court, D., Elzinga, D., Mulder, S. & Vetvik, O. J.     | Consumer Decision Journey, McKinsey Quarterly, 2009                             | Non-linear customer decision making                          |
| Dietrich, G.                                           | Spin Sucks, Que Publishing, 2014                                                | PESO media model                                             |
| Fogg, B. J.                                            | A Behavior Model for Persuasive Design, Stanford Behavior Design Lab, 2009      | Motivation, ability, behaviour change                        |
| Gray, D.                                               | Gamestorming, O'Reilly Media, 2010                                              | Visual thinking, collaborative frameworks                    |
| Holt, D.                                               | How Brands Become Icons, Harvard Business Review Press, 2004                    | Cultural branding, iconic identity                           |
| IAB (Interactive Advertising Bureau)                   | Digital Advertising Standards and Guidelines, iab.com/guidelines, Ongoing       | Digital channel classification and standards                 |
| IBM                                                    | IBM Design Language, IBM Corporation, 2024. ibm.com/design/language             | Design principles, cross-functional standards                |
| Jung, C.                                               | The Archetypes and The Collective Unconscious, Princeton University Press, 1959 | Archetypes, collective unconscious                           |
| Kahneman, D. & Tversky, A.                             | Judgment Under Uncertainty, Science, 1974                                       | Cognitive bias, decision heuristics                          |
| Kapferer, J-N.                                         | The New Strategic Brand Management, Kogan Page, 2012                            | Brand identity prism, strategic brand thinking               |
| Keller, K. L.                                          | Strategic Brand Management, Pearson, 2012                                       | Brand equity, brand knowledge structures                     |
| Kotler, P. & Keller, K. L.                             | Marketing Management (15th ed.), Pearson Education, 2016                        | Marketing management, audience and value frameworks          |
| Lafley, A. G. & Martin, R.                             | Playing to Win, Harvard Business Review Press, 2013                             | Strategy as integrated choices, where to play and how to win |
| Lecinski, J.                                           | Winning the Zero Moment of Truth, Google, 2011                                  | Zero moment of truth, digital decision making                |
| Lencioni, P.                                           | The Advantage, Jossey-Bass, 2012                                                | Organisational health, values and mission                    |
| Lewis, E. St. Elmo                                     | Financial Advertising, Levey Bros., 1898                                        | AIDA model, awareness to action                              |
| Mark, M. & Pearson, C. S.                              | The Hero and the Outlaw, McGraw-Hill, 2001                                      | Brand archetypes, personality frameworks                     |
| McCarthy, E. J.                                        | Basic Marketing: A Managerial Approach, Irwin, 1960                             | 4Ps marketing mix                                            |
| Microsoft                                              | Inclusive Design, Microsoft Corporation, 2024. microsoft.com/design/inclusive   | Inclusive design principles                                  |
| Ohmae, K.                                              | The Mind of the Strategist, McGraw-Hill, 1982                                   | 3Cs strategic framework, customer, competitor, company       |
| Olins, W.                                              | The Brand Handbook, Thames & Hudson, 2008                                       | Corporate identity, brand management                         |
| Osterwalder, A., Pigneur, Y., Bernarda, G. & Smith, A. | Value Proposition Design, Wiley, 2014                                           | Value map, customer profile, jobs to be done                 |
| Procter & Gamble                                       | First and Second Moments of Truth, P\&G, 2005                                   | FMOT, SMOT, purchase and experience moments                  |
| Revella, A.                                            | Buyer Personas, Wiley, 2015                                                     | Buyer persona methodology, audience insight                  |
| Ries, A. & Trout, J.                                   | Positioning: The Battle for Your Mind, McGraw-Hill, 1981                        | Positioning as mental real estate, competitive positioning   |
| Ritson, M.                                             | Mini MBA in Marketing, Marketing Week, 2010–present                             | Marketing effectiveness, brand and activation balance        |
| Sharp, B.                                              | How Brands Grow, Oxford University Press, 2010                                  | Distinctive assets, mental and physical availability         |
| Sinek, S.                                              | Start With Why, Portfolio/Penguin, 2009                                         | Purpose-led organisations, golden circle                     |
| W3C                                                    | Web Content Accessibility Guidelines (WCAG) 2.2, W3C, 2023. w3.org/TR/WCAG22    | Accessibility standards, inclusive digital design            |
| Wheeler, A.                                            | Designing Brand Identity, Wiley, 2017                                           | Brand identity systems, visual design process                |

***


# AoM Licensing & Governance

Licensing, attribution, versioning, and governance for the Anatomy of Marketing, including Creative Commons terms, trademark rights, certification, and partner licences.

### Overview

The Anatomy of Marketing (AoM) is published as an open reference and licensed under a layered model. The conceptual layer is open under a Creative Commons licence. The AoM name, logo, certification mark, and proprietary tools are reserved. Commercial application and training delivery are covered by partner licences. This page sets out how the AoM may be used, how it is attributed, and how it is maintained.

### How the conceptual layer is licensed

The AoM model, its structure, the connections it draws between frameworks, its definitions, glossary, and original framework descriptions are licensed under the Creative Commons Attribution-ShareAlike 4.0 International Licence (CC BY-SA 4.0).

Under this licence, anyone may share and adapt the material, including for commercial purposes, on two conditions. The source must be attributed. Any adapted material must be shared under the same licence.

Commercial use is permitted provided the attribution and share-alike conditions are met and the reserved assets described below are not used.

### Source attribution

The AoM references and builds on frameworks, models, and thinking created by others. AoM’s contribution is the refinement, structure, and connection of these into a single system, together with its own original expression.

The Creative Commons licence applies only to AoM’s own contribution. The underlying source frameworks remain the property of their respective authors and, where they carry their own licences, continue to be governed by those licences. The frameworks and their authors are listed on the [AoM References page](/governance/references) and where applicable on specfic tool pages and any related assets.

### AoM attribution

Attribution must identify the AoM as the source, name the copyright holder, and reference the licence. The required form is:

{% code overflow="wrap" %}

```
Based on the Anatomy of Marketing (AoM), © Unicorn Road Pty Ltd, licensed under CC BY-SA 4.0. Source: anatomyofmarketing.org
```

{% endcode %}

Where practical, cite the AoM version in Year.Month.Patch format. [See AoM versioning](#aom-versioning)

Any reuse must also retain the attributions the AoM provides to the original authors of the source frameworks. These attributions are part of the licensed material and must not be removed.

### What the licence does not cover

The Creative Commons licence applies to the conceptual layer only. It does not grant rights to:

1. the names “Anatomy of Marketing” and “AoM”
2. the AoM logo and plus-cross device
3. the AoM certification mark
4. the Connected Tools and editable assets available through registered or paid access

These remain the property of Unicorn Road Pty Ltd. Use of the AoM name, marks, or logo requires a licence.

### Trademarks

Anatomy of Marketing™, AoM™, the AoM logo, and the AoM certification mark are trademarks of Unicorn Road Pty Ltd. The Creative Commons licence over the conceptual layer does not grant any right to use these marks.

***

### Access and registration

The AoM reference on this site is openly published and readable, by both people and AI systems, under the licence set out above. Free registration provides additional resources, including vector-based downloads and structured assets, along with updates as the model evolves and the ability to contribute feedback. A valid email and organisation name are required to register. Extended resources are available through paid access.

### Certification

AoM Certification recognises individual practitioners who have demonstrated a deep understanding of the AoM and the ability to apply it consistently across an organisation. It is a personal credential, not an organisational licence.

Certification is awarded on completion of an accredited AoM programme. Programmes are delivered online and through recognised training providers, and are focused on marketing transformation and applied practice across a business.

Certification requirements and available programmes are updated as the AoM develops. Registered users can apply to begin the certification pathway through their registered account.

&#x20;*For more information or to get in touch,* [*register free*](/getting-started/register-free)

### Agency Partner Licence

Agencies can formalise their use of the AoM through an Agency Partner Licence. This provides a structured way to apply the AoM within client engagements while maintaining consistency with the methodology.

An Agency Partner Licence includes:

1. the ability to use AoM materials within commercial work
2. use of the AoM Partner Badge
3. access to the full AoM partner resource database and supporting materials
4. inclusion in the AoM Agency Register

Licences are structured in tiers based on agency size and level of usage. *For more information or to get in touch,* [*register free*](/getting-started/register-free)

### Training Partner Licence

Training providers can apply to become licensed AoM Training Partners. This provides a structured and supported way to deliver AoM training while maintaining consistency with the methodology.

A Training Partner Licence includes:

1. the ability to use AoM materials in course delivery
2. use of the AoM Training Partner Badge
3. access to AoM teaching resources and supporting materials
4. inclusion in the AoM Training Register

Licences are structured in tiers based on provider scale and delivery scope. *For more information or to get in touch,* [*register free*](/getting-started/register-free)

***

### AoM Versioning

The AoM uses a simple versioning system to identify each release, while GitHub manages the full change history.

Versions follow a Year.Month.Patch format, for example 26.01.01. The Year indicates when the version was released. The Month reflects the quarterly release cycle. The Patch captures minor updates within that cycle.

Version numbers apply to the AoM as a whole, not to individual frameworks or tools. This keeps the system easy to use, while GitHub provides detailed tracking behind each release. Every update is traceable, and teams, partners, and AI systems can work from the same version.

### Update cycle

The AoM is updated quarterly, with core releases in January, April, July, and October. Registered users are notified and given access to the latest versions and supporting resources. Updates include improvements to definitions and frameworks, additions to tools, refinements based on feedback, and bug fixes. Smaller updates may be made between releases where needed. All changes are tracked in GitHub and reflected in the latest published version.

### Contribution model

The AoM is governed through a GitHub-based model, enabling transparent updates, clear version tracking, and structured contributions. Contributions are invited from registered users and cited authors. Feedback covers both the accuracy of models and how they perform in practice across teams, tools, and AI systems. All contributions are reviewed before being included in official releases, ensuring the AoM evolves in a controlled and consistent way.

***


# Find a Training Provider

Explore AoM-recognised courses designed to support company-wide marketing alignment and practical application across teams, functions, and AI-supported workflows.

<figure><img src="https://2200169947-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FeO9wiTNidxQZl0POz1yL%2Fuploads%2FhXqpvPrIzqWz8ynTz3tV%2FAoM%20Training_Promotion%20Tile.png?alt=media&amp;token=e1353969-a10d-43e7-8520-8043a87034de" alt=""><figcaption></figcaption></figure>

{% columns %}
{% column width="41.66666666666667%" %}

<p align="right"><a class="button primary" data-icon="up-right-from-square">Explore AoM.Training</a></p>
{% endcolumn %}

{% column width="58.33333333333333%" %} <a class="button secondary" data-icon="envelope">Apply to become a training partner</a>
{% endcolumn %}
{% endcolumns %}

***

### Courses

The AoM recognises courses that support the practical application of marketing across a business.&#x20;

As a publicly available model, the AoM is accessed and used as a reference by organisations, practitioners, and AI systems globally. This makes consistency in how it is taught and applied important.

These courses may be delivered by licensed training partners or within organisations as part of internal capability development. They are structured around two common objectives: aligning teams at a company-wide level, and building depth within specific areas of marketing practice. This includes coordination across departments, and the effective use of both people and technology, including AI.

<details>

<summary>AoM Masters of Marketing Transformation</summary>

Courses in this category focus on organisation-wide application.

They are designed to align teams around a shared understanding of marketing, improve how decisions are made across functions, and support a connected approach to marketing across the business. This includes aligning people, processes, and technology to operate as a unified system.

</details>

<details>

<summary>AoM Essentials Courses</summary>

Courses in this category focus on organisation-wide application.

They are designed to align teams around a shared understanding of marketing, improve how decisions are made across functions, and support a connected approach to marketing across the business. This includes aligning people, processes, and technology to operate as a unified system.

</details>

***


# Become a Training Partner

Explore AoM-recognised courses designed to support company-wide marketing alignment and practical application across teams, functions, and AI-supported workflows.

### Official Training Partners

<a href="https://aom.training/" class="button primary">View AoM.Training</a>

<a href="https://aom.training/" class="button secondary">Apply to become a training partner</a>

***


# Find a Consulting Partners

Explore AoM-recognised courses designed to support company-wide marketing alignment and practical application across teams, functions, and AI-supported workflows.

### Official Training Partners

<a href="https://aom.training/" class="button primary">View AoM.Training</a>

<a href="https://aom.training/" class="button secondary">Apply to become a training partner</a><br>

***




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